San Marco Promenade

4.0
196 reviews
Google Cover Photo | San Marco Promenade
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Business Details

1905 Promenade Way, Jacksonville, FL
32207, United States
(904) 809-7746
https://livesanmarcopromenade.com/
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About

Apartment Building
Welcome to San Marco Promenade, where your dream lifestyle awaits. Our one, two, and three-bedroom apartments in Jacksonville, FL, are designed to fit any lifestyle, offering features like in-home washers and dryers, gourmet kitchens, and spa-inspired bathrooms. Enjoy resort-style amenities, including a swimming pool and pet park, and explore the best of Jacksonville with Downtown just minutes away. Schedule your tour today and find your perfect home at San Marco Promenade! Visit our website for updated office and tour hours!

Location

San Marco Promenade
1905 Promenade Way, Jacksonville, FL
32207, United States

Hours

Reviews

4.0
196 reviews
5 stars
137
4 stars
7
3 stars
3
2 stars
7
1 star
42

What are people saying?

AI-generated from recent customer reviews

Maintenance Issues

Numerous complaints about slow and ineffective maintenance responses, including unresolved plumbing and appliance issues.

Customer Service

Mixed feedback on customer service; while some staff members like Karen and Mariana received praise for their helpfulness, many residents reported difficulty reaching office staff and receiving timely assistance.

Cleanliness and Safety

Residents expressed concerns about cleanliness, including trash and pest issues, as well as safety concerns related to broken gates and inadequate security.

Amenities and Management

Many amenities are reported as poorly maintained or non-functional, and there are complaints about frequent management changes and lack of accountability.

Positive Leasing Experience

Some customers had positive experiences with leasing agents, particularly Karen and Mariana, who were noted for their professionalism and support during the leasing process.
  • BW
    Brandon Winchester
    2 days ago
    5.0
    Once you get past the dreaded move-in process that we all have to do with movers and rearranging your life, you get to enjoy the upscale place. Melia has helped me so much throughout my stay and I can't say enough about her and the staffs efforts to make their event nights extremely fun. The staff is extremely helpful and Avery and Karen will always do what they can to help you with whatever you need as well.
  • DM
    Diana Molina
    Oct 14, 2025
    5.0
    Avery was amazing from day one! He was very professional, efficient, and patient throughout the entire process. He took the time to answer all of our questions and made everything feel smooth and stress free. I would highly recommend touring with Avery. He truly made the experience enjoyable and easy!
  • DM
    Dillon Martino
    Sep 29, 2025
    1.0
    Worst community I have ever moved into. I strongly dislike it here. Cockroach infestation in my place and all through the building. My key card does not work getting into any amenities. Has not ever since I moved in a month ago. There is a system glitch. Train right behind the property that honks super loud 4 times a day and 4 times at night around 8 pm, 1 am, 3 am, ect. 4 different broken gym equipment. Hornet nest out of my patio and there are 3 hives. Scheduled a time to get it fixed at front desk no one comes and they marked the work order as “completed” and skipped it. Also, so much dog poop outside the place. No one picks up the dog poop. This place is an horrible at the moment.
  • RH
    R H
    Sep 22, 2025
    1.0
    Poor office staff, it’s so hard to speak with anyone. I’ve called 8 times they pick up & hangs up EVERYTIME. I’m waiting on a refund, corporate will be involved. I don’t recommend.
  • AM
    ashrith maddi
    Sep 8, 2025
    5.0
    I had a fantastic experience with the San Marco Promenade. From the very beginning, their team was incredibly responsive to all my questions and went above and beyond to accommodate our needs. Karen, in particular, was an absolute pleasure to work with—friendly, patient, and genuinely committed to helping us find the right fit. She showed us multiple units without hesitation and made sure we felt confident in our decision. Her knowledge of the leasing process and her customer-first approach made everything smooth and stress-free. Highly recommend Promenade and especially Karen for anyone looking for a welcoming and well-managed place to call home.
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Frequently Asked Questions About San Marco Promenade

What types of apartments does San Marco Promenade offer?

San Marco Promenade offers one, two, and three-bedroom apartments designed to fit varied lifestyles, featuring in-home washers and dryers, gourmet kitchens, and spa-inspired bathrooms.

What amenities are available at San Marco Promenade?

Amenities include a resort-style swimming pool with a grilling area and fire-pit lounge, a 24/7 health club with pool view, digital lounge, co-working space with meeting room, social lounge with entertainment area and Starbucks coffee, fitness park, pooch park, and Bow Wow Spa.