Hacienda Club

Reviews

• JF

  Judy Frye

  Aug 9, 2025
  1.0
  I lived here for 8-9 months on a short term rental. I wouldn't do it again for various reasons. I will post the good and the bad below. I will update my review if the community makes right the issues I have had with my security deposit. Pros: 1. The area I was in inside the community was quiet and calm. Cons: 1. There is no gate to keep people out. There were multiple car break ins with damage to cars. 2. Apartment fixtures and paint to walls is cheap. Small sinks. Apartment claims to be "luxury" but is made with cheap materials. Looks nice initially, but after move in you'll notice the issues. 3. Office staff can be rude and dismissive at times. 4. The main issue I had, and the reason I am even making this review, is due to my security deposit. (read the other reviews here, I wish I would have). There are multiple fraudulent claims on it. They not only nickel and dime you on it, but make up damages to get more money out of you. They are trying to have me pay for a full floor replacement. The pictures they uploaded are inadequate and blurry. The "damages" to many of the areas cannot be made out to prove that there were any damages. This apartments reviews speak for themselves. If you value your money and peace. Stay away from Fort Family. This is by far the worst experience I have ever had renting from any apartment complex.
• MM

  Mechelle

  May 29, 2025
  2.0
  This is my second year leasing here, and I wouldn’t do it again. While the maintenance team is great, the office staff is unorganized. I'm not sure if something has happened within the last year with staff. I was once accused of putting trash out early. When I explained it wasn’t me (I was out of town nor was it my door), the staff simply said, “We waived it for you this time,” without acknowledging they had the wrong apartment. Meanwhile, I regularly see others leaving trash out early—often the same apartments. Another issue I faced was a locked payment account. I was told it was due to a late water bill, despite the fact that I always pay my bills on time. I repeatedly asked them to review my account, but was initially blamed again. When someone finally looked into it, they realized it was due to a failure on their end to update a completed signature. I've also had water leaks from the apartment above mine—twice. Both times I had to live with industrial humidifiers for several days. I remained patient and understanding throughout. I believe that when a resident pays their bills on time and is respectful, they deserve to be treated with the same consideration. Unfortunately, that hasn't been my experience here.
• MM

  megan meraz

  Sep 3, 2021
  2.0
  The apartment came with a little wear and tear but nothing too bad and the amenities were nice; however, the management could not be more unprofessional. If you have an issue with your apartment (i.e. broken washer/dryer, broken garbage disposal, or anything else) they will take forever to reply and resolve the issue. They also will try to get as much money from you as they can upon move out and then refuse to show proof or admit their faults. I would not recommend this place to any of my friends.
• JL

  Jack Link

  May 23, 2019
  5.0
  Hacienda Club is a military and family friendly community. The management and staff are friendly and courteous and address any problem promptly. The staff truly include you in the community and Melissa has always made herself available at any time and is an excellent community manager. Every holiday since we moved here over a year ago they have little parties in the clubhouse for adults and kids alike (Santa at Christmas, Halloween Party...etc). They also inform residents through text message of happenings in the community such as a found or wandering lost dog or which food truck is coming (They have one every week!).
• BB

  Brenden Bruner

  Jan 5, 2018
  5.0
  I lived here for a year and loved it! The staff were always very friendly and everything pertaining to my unit was always taken care of right away.

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