Hideaway Gainesville

3.3
718 reviews

About

Apartment Rental AgencyApartment Building

Location

Hideaway Gainesville
2800 SW Williston Road, Gainesville, FL
32608, United States

Hours

Reviews

3.3
718 reviews
5 stars
325
4 stars
70
3 stars
34
2 stars
39
1 star
250

What are people saying?

AI-generated from recent customer reviews

Management Issues

Customers frequently reported unresponsive and unhelpful management, particularly regarding maintenance requests and billing disputes.

Cleanliness and Maintenance

Many residents expressed dissatisfaction with the cleanliness of their apartments upon move-in and ongoing maintenance issues, including pest infestations and broken appliances.

Parking Problems

Numerous complaints about aggressive parking enforcement and unclear parking policies, leading to unexpected fines for residents and their guests.

Safety Concerns

Residents reported safety issues, including thefts and inadequate security measures, raising concerns about the overall safety of the complex.

Mixed Staff Experiences

While some staff members received praise for their helpfulness, others were criticized for poor customer service and lack of responsiveness.
  • HP
    Hersh Prakash
    5 days ago
    5.0
    Wow. I’ve had such a tremendous experience with Hideaway Gainesville. You will not find a more attentive and caring staff. They were so diligent in informing me about everything to hideaway. From a walkthrough of the amentities to sitting down and going through line by line everything that the lease entails, Hideaway has gone above and beyond for me and I believe this is an experience that will happen for any resident. During my time signing up with Hideaway, I had the pleasure of meeting Melissa. Melissa is a perfect example of what excellent service is. She went above and beyond in making sure I had the most pleasant experience. She will talk to you, and actually cares. She is also full of plenty of amazing stories! I am extremely happy with the service I’ve received from Hideaway. Allie and Jonathan are also tremendous assets to the complex, and will stay on the phone with you until you are satisfied. If you decide to come to Hideaway Gainesville, it will be a great decision.
  • SS
    sasou
    Oct 30, 2025
    5.0
    The words to talk about this place are insurmountable. From the moment, I toured the place to two years later. Everyone in the leasing office treats me with so much love and care. Very accommodating to my needs, requests, etc. The amenities such as study rooms, gyms, and seasonal activities are just a bonus to be honest. If you need an affordable, cozy place to stay during this journey of yours in Gainesville, Hideaway is the only decision. And I will always vouch for that! Shoutout to Mikayla, Glennette, Melissa, Sydney, Donovan, Ally, Ty, Joey/Anthony and E. If you ever get the pleasure of meeting them, they’re the sweetest and will make you feel seen.
  • KS
    Kayla Stapleton
    Oct 29, 2025
    5.0
    My sister and I have been living here since May and we absolutely love it and we recently renewed for next year! I highly recommend living here and if you decide to come take a tour do yourself a favor and ask for Donovan. Every time we go to pick up a package or go to an event at the front, Donovan is wearing a smile and goes out of his way to ask every resident how they are doing. Everyone that works at the front has been so kind and helpful to us and we enjoy knowing that if there is a problem that they will help get it solved.
  • JB
    Ja'lea Banks
    Oct 29, 2025
    3.0
    What I needed fixed was kinda fixed not fully
  • MA
    Mike A
    Oct 13, 2025
    1.0
    I recently visited a friend who just moved into Hideaway Gainesville and had an extremely frustrating experience. There are no visible signs anywhere warning guests where they can or cannot park. I parked near their apartment for just two hours and came back to find my car immobilized with a boot and had to pay $80. (Total of 160$ for two hours parking) read below. Even worse, my friend also got booted, despite being a new resident who had already received their parking sticker but hadn’t had the chance to place it yet. There was no grace period or leniency and still no signage in the lot to indicate where residents or guests are supposed to park. When we tried reaching out to management to explain the situation, there was no real help, we were simply told to “park in the guest area,” which is tucked away by the leasing office and not clearly marked for visitors. If you live here, be prepared to warn every single guest in advance, because the property offers zero signage, no flexibility, and very aggressive parking enforcement. It genuinely feels more like a setup to fine people than a place trying to welcome new residents. And again, the place i parked in had no signs that it’s reserved or that we shouldn’t park there or anything. I just found 5 cars next to each other booted at the same time.

Frequently Asked Questions About Hideaway Gainesville

What is the full address of Hideaway Gainesville?

Hideaway Gainesville is located at 2800 SW Williston Road, Gainesville, FL 32608, US.

What are Hideaway Gainesville's usual opening hours?

Hideaway Gainesville is open Monday to Friday from 10:00 AM to 5:00 PM, and Saturday from 10:00 AM to 2:00 PM. It is closed on Sundays.