Numerous reviews highlighted ongoing maintenance problems, including mold, broken appliances, and slow response times for repairs.
Management Concerns
Customers expressed frustration with unhelpful and rude staff, lack of accountability, and poor communication regarding issues and fees.
Cleanliness and Safety
Many reviews noted unsanitary conditions in common areas, issues with pests, and security concerns due to malfunctioning gates.
High Fees
Residents frequently complained about unexpected fees, including cleaning charges and fines for minor infractions, contributing to a perception of the complex as a money grab.
Mixed Experiences
While some residents reported positive interactions with specific staff members and enjoyed the amenities, the overall sentiment leaned heavily towards dissatisfaction.
EE
Em
3 days ago
2.0
Don't rent here, the new management is awful. I wish I spent more money somewhere else for less problems. I've had more issues here than I can count on both hands. The gate hasn't worked for the 2 years I've lived here and the office hasn't mentioned why they stopped trying to fix it. The workers are nice until you actually have a problem that someone needs to fix, they resort to lying to your face to get you to leave them alone. The property manager is too scared to actually come out and talk to her customers so don't expect to her to help fix problems. She'd rather hide in her office "on the phone" while playing her workers like pawns than actually help them. The size of the apartment is nice and it's cool that it's fully furnished. The downside is that the buildings are dirty and there's birds nesting in the holes of the outer walls. I wish I paid a little bit more for better management and fast problem solving. I'm very disappointed honestly.
BG
Baldine Garçon
5 days ago
3.0
I have just moved in, and I enjoy the peace and quiet it brings. Staff is nice, but they do take a minute to get back to you. Otherwise, I am enjoying my time here. It’s a great experience. I would recommend to young adults looking to move out and looking for affordable accommodations.
SA
Simon Aluko
5 days ago
5.0
This place is honestly such an ideal place for college students wanting the college off campus lifestyle. Close enough to campus to not feel like you’re driving a ton, but far enough to feel like an adult. Love The Reef!
SM
Sofia Miranda
5 days ago
4.0
The amenities are great and the staff is always quick to help with what we may need.
SK
Sean Kosinski
Dec 21, 2025
1.0
My girlfriend has stayed at this place for a couple months now first month was alright But now there’s been nothing but issues back to back. They came and did their inspection and walk around, but clearly not good enough water heater caught fire. There’s been mold icemaker stopped working refrigerator started leaking. Nothing but issues back to back. She put another request in on Friday for an emergency because her AC unit Froze over clearly maintenance sucks they came and defrost it. I told him what the actual issue was and he said that contacted the property manager and told her that we need somebody to come and replace the motor in the unit. It has now been three days with no AC my girlfriend has been staying with me due to the lack of urgency for problems. I do not recommend this place to anybody and I do read these comments and see that the owner whoever runs the account has been pretty much telling everybody it’s OK which it is not if I have to send my guys over to inspect the whole unit I will I can have somebody inspect everything about the whole entire apartment as we are friends with every roommate and my guys will probably tell you everything that’s wrong with this unit and much more on another note somebody walked in after banging four times on the door while my girlfriend was showering did not announce themselves, but walked in we went ahead and texted the roommates if they were home and all of them were out of town for Christmas break so some random person with a key came in and they have no idea who it was that’s very concerning especially for a girl. so with the roommates permissions and everybody’s permission Just for safety concerns because every single person in this apartment is a girl we went ahead and installed cameras if we do catch somebody not announcing themselves or not Telling us that they are coming over my girlfriend will contact me I will contact my lawyer due your privacy rights. You are supposed to announce yourself supposed to tell everybody that you’re coming At least a day in advance, this is not my first time suing Someone I would gladly sue again
Frequently Asked Questions About The Reef Student Living
What is The Reef Student Living and where is it located?
The Reef Student Living is an apartment rental agency and apartment building located at 10121 Shephard Street, Fort Myers, FL 33967, USA.
What are the office hours of The Reef Student Living?
The Reef Student Living is open Monday to Friday from 10:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.
How can I contact The Reef Student Living?
You can contact The Reef Student Living by phone at +1 239-316-3607 or visit their website at https://livethereef.com/.
Is The Reef Student Living open on Sundays?
No, The Reef Student Living is closed on Sundays.
Which time zone does The Reef Student Living operate in?
The Reef Student Living operates in the America/New_York time zone.
What types of accommodations are nearby The Reef Student Living?
Nearby accommodations include Eagle Walk Off-Campus Student Housing and Coastal Village Off-Campus Student Housing, both offering university housing and apartment options.
Are there any medical centers near The Reef Student Living?
Yes, the Southwest Florida Proton Center, a medical and oncology center, is located nearby for health and medical services.
Where can I find convenience stores close to The Reef Student Living?
There is a 7-Eleven convenience store nearby that also offers gas station and liquor store services.
Are there beauty and spa services available near The Reef Student Living?
Yes, Glambox Artistry, a beauty salon and bridal shop, is located near The Reef Student Living.
What schools or educational facilities are near The Reef Student Living?
Nearby educational facilities include Creative World School, Three Oaks Elementary School, and Preschool At The Lamb, providing childcare and preschool services.