Business Details
About
Apartment Rental AgencyApartment Building
Location
Hours
Reviews
3.3
510 reviews
5 stars
241
4 stars
44
3 stars
26
2 stars
23
1 star
176
What are people saying?
AI-generated from recent customer reviews
Management Issues
Many customers reported unprofessional and unhelpful management, with complaints about poor communication and lack of accountability.
Maintenance Problems
Numerous reviews highlighted slow and ineffective maintenance responses, with unresolved issues such as mold, broken appliances, and cleanliness.
Hidden Fees
Residents frequently mentioned unexpected charges and fines, leading to perceptions of the complex as a money grab.
Cleanliness Concerns
Common areas and facilities were often described as dirty and poorly maintained, contributing to a negative living environment.
Mixed Staff Experiences
While some staff members received praise for their friendliness and helpfulness, others were criticized for being rude and unresponsive.
- CBCarson Boie5 days ago2.0Good place to live but way too many amenities out of order. The fire pit has not worked for more than 2 years as well as the gate. The secondary pool also hasn’t had functioning grills for more than 3 months and are still broken. Half of the office doors don’t work during and after hours which has been a continuous problem.
- HPHarrison PastuszekOct 25, 20251.0Day 7 of the reef not sending out a professional to fix the mold infestation in my apartment. I’ve had to sleep in my car for the past week for they have offered 0 accommodations and no compensation.
- RRRyanOct 17, 20255.0Everybody is super friendly and helpful. Maintenence is very timely. Love living here.
- SPSamaya PatelOct 15, 20255.0Love my apartment!
- CJChristine JohnsonOct 10, 20251.0I can't think of a single good thing about living here. I lived here from August of 2024 to August of 2025. I lived in a two bedroom unit and paid to have my small dog there with me. My first roommate moved out early, but during her time with me she had two cats and her boyfriend living with us which was undisclosed to me. I received zero help from the complex regarding the situation and for about 4 months, I wasn't able to bring the pet that I was paying for. That same roommate left behind many items and damages that I didn't want to be responsible for. After trying to be proactive in more than one way to avoid being held responsible for these damages, I still ended up having to pay $115 for her carelessness. I spoke to the front office employees regarding the damages and was told to email photos so they could handle it. I had to follow up consistently just to be told to submit the photos again as pdfs, and eventually had to call to speak to a manager Kelly, who apparently is no longer an employee there. During our phone call, Kelly reassured me that my new roommate and I would not be held responsible for paying any fees regarding those items/ damages. After speaking with her I attempted to follow up with an email, and I received a very nasty and condescending response from a front desk employee telling me that "this would be the last time" they talked to me about the issue. Since, I'm assuming, my email never made it to Kelly, there was no formal documentation of our conversation. The new management wouldn't waive the $115 fee that both my new roommate and I received upon move out due to this error on the previous employees part. I was also charged for someone else's trash cans after talking directly to the trash pick up company and the Reef front office. I had to call multiple times to have the fee waived. This place is absolutely ridiculous and such a money grab. I was hoping to live at the Reef for the rest of my college career, however the absolute disregard for the residents was enough to make me want to move. I'm currently living in a neighboring community and have been treated with much more respect and professionalism.
Frequently Asked Questions About The Reef Student Living
What is The Reef Student Living and where is it located?
The Reef Student Living is an apartment rental agency and apartment building located at 10121 Shephard Street, Fort Myers, FL 33967, USA.
What are the office hours of The Reef Student Living?
The Reef Student Living is open Monday to Friday from 10:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.
How can I contact The Reef Student Living?
You can contact The Reef Student Living by phone at +1 239-316-3607 or visit their website at https://livethereef.com/.
Is The Reef Student Living open on Sundays?
No, The Reef Student Living is closed on Sundays.
Which time zone does The Reef Student Living operate in?
The Reef Student Living operates in the America/New_York time zone.
What types of accommodations are nearby The Reef Student Living?
Nearby accommodations include Eagle Walk Off-Campus Student Housing and Coastal Village Off-Campus Student Housing, both offering university housing and apartment options.
Are there any medical centers near The Reef Student Living?
Yes, the Southwest Florida Proton Center, a medical and oncology center, is located nearby for health and medical services.
Where can I find convenience stores close to The Reef Student Living?
There is a 7-Eleven convenience store nearby that also offers gas station and liquor store services.
Are there beauty and spa services available near The Reef Student Living?
Yes, Glambox Artistry, a beauty salon and bridal shop, is located near The Reef Student Living.
What schools or educational facilities are near The Reef Student Living?
Nearby educational facilities include Creative World School, Three Oaks Elementary School, and Preschool At The Lamb, providing childcare and preschool services.