Lakeside Gardens

Reviews

• SV

  Sulay Valentin-white

  Nov 5, 2025
  1.0
  If you have toddlers, it is advisable not to choose an apartment on the second floor. This is particularly important if your neighbors are sensitive to noise, as the leasing office may frequently deliver noise complaint notices without first investigating the situation. I have been a resident here since February of last year. During my first month, I received a call informing me that my downstairs neighbors were complaining about noises emanating from our apartment. When I inquired about the nature of the noises, the leasing agent indicated by the name of Jenna they were thumping sounds. I reminded her that I had a one-year-old who had just started walking, and I assured her I would do my best to minimize the thumping, noting that these sounds occurred before quiet hours. Approximately three weeks later, I received a noise complaint letter on my front door. I reiterated to the leasing office that I had both a one-year-old and a three-year-old, and that walking on the floor was a normal daily activity. I again committed to doing my best to limit the noise, all of which occurred prior to the designated quiet hours, as my toddlers goes to bed no later than 9:20 PM. Meanwhile, our downstairs neighbors frequently slammed doors, argued, and hosted gatherings on their balcony after hours. Each time my toddler played on the floor, the downstairs neighbors would strike the ceiling with an object. Starting in May, I began emailing the leasing office regarding the noise complaints about our downstairs neighbors, including the instances of them striking the ceiling. My emails received no acknowledgment or response. On November 3, 2025, around 9:12 PM, my neighbor began hitting the ceiling. Moments later, he came upstairs, and I explained that he should have addressed the situation as an adult rather than resorting to striking the ceiling. The following day, I received a call from Denise Croft, the office manager, inquiring if I was home. I assumed she intended to visit and discuss the issue, but to my surprise, she arrived to deliver a seven-day notice. Denise did not inquire about my perspective on the matter. Furthermore, she was quite rude and dismissive when my husband and I attempted to ask questions. At one point, she suggested that our two-year-old and four-year-old might be too much, which I found highly inappropriate for an office manager to state without a proper investigation into the noise complaint. I explained to Denise that we have an autistic child and are doing our best to manage the situation. I reiterated that my two-year-old’s daily activities do not extend past 10 PM. I also asked Denise about the multiple emails I had sent in an effort to avoid conflict with our neighbor. Denise claimed she had never received any emails from us. After delivering the seven-day notice without conducting a proper investigation, she stated that she would look into the matter and would keep in touch. I am pleased that the eight-minute conversation with Denise was recorded on my Ring camera. Denise claimed that my husband and I were being confrontational simply for asking her valid questions, and she maintained a negative attitude throughout the exchange. When I informed her that any hostility or confrontational behavior would be evident in the Ring camera footage, her tone shifted. At that point, Denise agreed to review my email and assess what actions she could take to address the situation between my neighbors and me. I find it perplexing that it required me to mention the recording on my Ring camera, my autistic child, and my intention to seek legal advice for her to contemplate a potential resolution. Furthermore, Denise expressed uncertainty regarding the specific noise complaint the neighbors were referencing, which led her to sign a seven-day notice and deliver it to me, despite her lack of clarity about the noise in question. To avoid unnecessary challenges, it is advisable not to consider moving to a second-floor apartment while managing toddlers.
• KL

  Kathryn Lamb

  Aug 13, 2025
  1.0
  DO NOT MOVE HERE!!!! I lived here for 3 years. Prior to the name change and change of management. I lived there with relatively few problems. When the new company came, they were slow to fix problems. The roof had been leaking, they fixed the roof but never came to fix the ceiling. My microwave broke and they gave me another broken microwave. They refused to reduce my rent back to market value so I paid $1700 for an apartment that new people were paying $1500 for an upgraded version of. The last straw was the property manager had left a 24 hour notice on my door for $40. I went to pay the money and was confronted by the property manager. She was extremely aggressive and unprofessional. She threatened to call the cops. When I had done nothing other than raised my voice after she raised hers. I informed her that I haven’t threatened her or physically assaulted her in anyway. She wanted to call the police on a black woman because I raised my voice at her after she had done the same. The next day I was informed that they rescinded my lease renewal. 🤷🏾‍♀️that’s fine I never signed it and had plans to move anyway.
• BN

  Barbara Ann Neely

  Jul 31, 2025
  5.0
  Robert’s Mobile Mechanic promptly arrived as indicated!!!! What an awesome experience! Ann, Retired Business/Computer Teacher/Daytona Beach, FL
• HC

  hailey coronado

  Jun 8, 2025
  5.0
  My fiance and I have been a part of this community for almost 3 years and have enjoyed every bit of it because of Janna! She is so quick to answer questions and is always willing to help!
• JG

  Jennifer Graves

  Jun 6, 2025
  5.0
  My husband and I are very happy here at Lakeside Gardens thanks to Janna and her team! They helped us make moving a breeze and are so on top of any and all maintenance requests or concerns. Janna has been so good about quickly responding to all messages and has gone above and beyond to make sure we are comfortable and happy here. I 10\10 recommend Lakeside Gardens.

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