Business Details
About
Apartment Rental Agency
Welcome to Valo Apartments in the heart of Southwest Washington D.C.! As part of Bernstein Management Corporation, you can count on a few things - an enjoyable D.C. neighborhood, great apartments, and a friendly, helpful team focused on making your life easier. We want to ensure your experience at Valo is hassle-free, so all you have to worry about is where to put your couch.
Location
Hours
Reviews
4.0
144 reviews
5 stars
103
4 stars
4
3 stars2
2 stars
10
1 star
25
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff, particularly Mario, Michaela, and Yesenia, for their exceptional service, attentiveness, and professionalism.
Amenities
Residents appreciate the building's amenities, including the pool and fitness center, although some noted that the fitness center could use more equipment.
Cleanliness
The apartments and common areas are generally reported as clean and well-maintained, contributing to a pleasant living environment.
Safety Concerns
Several reviews highlighted serious safety issues, including incidents of violence and inadequate management response to security concerns.
Management Issues
There are complaints about unresponsive management, particularly regarding lease renewals and communication, leading to frustration among residents.
- MBMarc BanksNov 6, 20251.0I rarely leave reviews, but I feel compelled to share my disappointment with the front office at this apartment complex, where I’ve been a tenant since 2020. The current front office manager has been curt and unhelpful in my interactions. Before the property was acquired by Bernstein, Valo was a great place to live and felt like a true community. Since the change in management, the experience has declined noticeably. The Peloton bikes in the gym are often broken, and unexplained fees frequently appear on tenant accounts. When questioned, staff are unable to provide clear answers or accountability. Overall, the new management has not maintained the standard that long-term residents came to expect. I moved out in October, and must caution anyone looking to move into SW D.C. beware of this place. While the pricing may seem attractive, there are far better locations to live in SW D.C. that are comparable in price, and exceptionally better in quality.
- KFKira ForestOct 31, 20255.0Mario was the best property guide. Very honest and communicative.
- LRLove Leaving ReviewsOct 30, 20255.0I had the pleasure of interacting with Michaela during the day shift, and I must say she truly elevated the experience. From the moment I approached her, Michaela demonstrated an impressive knowledge of the building and its amenities. She was not only professional but also incredibly warm and approachable. What stood out most was her attentiveness to both residents and guests. Michaela handled inquiries with ease and precision, ensuring everyone’s needs were met promptly and accurately. Her recommendations for surrounding attractions were spot-on and added great value to my visit. It’s rare to encounter someone so dedicated and genuinely helpful. Michaela’s presence makes a noticeable difference, and I wouldn’t mind interacting with her on a daily basis. She’s a true asset to the team and sets a high standard for concierge service.
- AMAly MoyOct 10, 20255.0When my package was mistakenly labeled and picked up by a different apartment unit Assistant Property Manager Mario Walker re-defined the meaning “going above and beyond.” Mario along side Property Manager Nicole went through many days and hours of video footage themselves to search for who may have taken my package, routinely called me multiple times a day to check in not only on my well-being, but make sure I had a status update on their progress and within 36 hours found the culprit and were able to return my package to me. This is one of man reasons I choose to live at Valo as their staff perpetually treat me like I am a part of their own family and make sure my well-being and needs are met on a daily basis. I highly recommend this property particularly because of the management it’s run by!
- AHAngel HamiltonOct 2, 20255.0Lovely customer services from Bernard and mario every time I come in the office or see them around the building very nice and sweet
Frequently Asked Questions About Valo Apartments
What is the address of Valo Apartments?
Valo Apartments is located at 222 M Street, SW, Washington, DC 20024, USA.
What are the main contact numbers for Valo Apartments?
You can reach Valo Apartments by phone at +1 202-831-1765 or the alternate phone +1 202-935-7137.
What are the office hours for Valo Apartments?
Valo Apartments is open Monday to Friday from 9:30 AM to 5:30 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sundays.
Where can I find more information or apply to Valo Apartments online?
Visit their official website at https://www.valodc.com/ for more details and leasing information.
Are there any leasing specials currently available at Valo Apartments?
Yes, Valo Apartments offers leasing specials; you should contact them directly for more details.
What type of accommodations does Valo Apartments offer?
Valo Apartments provides great apartment rentals in Southwest Washington D.C. with a focus on friendly and helpful customer service.
What are some nearby places of interest around Valo Apartments?
Nearby places include Sacred Grounds Cafe, a cozy coffee shop and bakery; DC Waterfront Village, offering community events; and St Matthew Evangelical Lutheran Church.
How can nearby places like Sacred Grounds Cafe complement my visit to Valo Apartments?
You can enjoy freshly brewed coffee and baked goods at Sacred Grounds Cafe before or after visiting Valo Apartments for a tour or meeting.
Are there convenient financial services near Valo Apartments?
Yes, there is a nearby Chase ATM where residents and visitors can easily access cash and banking services.
Where can I find community and social services close to Valo Apartments?
Nearby options include DC Housing Authority, offering housing support and social services, and organizations like Iraq and Afghanistan Veterans of America.