Up House Apartments

Reviews

• FM

  Fran Medina

  Nov 4, 2025
  5.0
  A very welcoming environment from the second you walk in. Everyone is very nice and friendly including all staff. Jasmine has always been responsive attentive and reliable. Very comfortable apartments, very quiet, and relaxing. All community spaces are well maintained. It’s great living here!
• AW

  Austin W

  Nov 3, 2025
  5.0
  I just moved to another state from Connecticut and lived at Up House the last 3 years prior to my departure. I believe I was one of the 1st 30 or so people to live here as the complex wasn't fully built out and there were very few people currently living there when I moved in. Thought out my time here, the complex was built out and filled up to what it is today. Living here was such a good experience that I would not have moved if I didn't have to. The amenities are second to none, you really can't ask for more. In general the area is relatively secluded despite being right off the highway which is a best of both worlds scenario you can't get in many places. While living here, I had such a good relationship with the leasing office, particularly Jasmine. I could walk in anytime and it was always fun to talk to her and she was attentive to all my questions and requests. Then the maintenance crew were such a great group, particularly Harold and Kimron. We had so many great conversations and laughs during my time here, and they loved my dog! Overall, everyone here was so professional and friendly and I'm actually going to miss them so much. The only incidents that ever happened here were an expensive coffee maker got stolen from the lobby the first few months they were open, but immediately additional security measures were put in place that put everything way more on lockdown. Then the pool incident someone posted about in a review already which really wasn't a huge ordeal and nothing close to that ever happened again. Other than that, I did not see or hear of anything, and I was around almost everyday as I worked from home everyday with few exceptions. The only thing to note about living here if you're a pet owner (or even for non pet owners). Everyone here with pets is very respectful in regard to keeping distance with dogs as everyone's dog has different tolerances for socializing. Then some people's dogs bark more than others while they're inside. But the walls here are pretty thick and I mostly only noticed when walking my dog past all the windows on only one side of the building. Lastly, there are some people from time to time that don't pick up after their dogs but it was always a small minority of people, and Up House would go out of there way to pick it up if they saw it, despite the fact they really shouldn't have to. Overall, I really enjoyed this place and will actually consider living here again upon moving back to CT in 4-5 years if the housing market doesn't become more buyer favorable by that time. The team here really works hard to make this place an enjoyable place to live and I felt that during my time here.
• JC

  Jason Cass

  Oct 13, 2025
  5.0
  I know there are mixed reviews but I will give my honest review. I lived here for 12 months and I had truly zero issues. When I moved in there were no screens in my windows, I submitted a request online and the next day I had screens. I've never had an issue with cleanliness or the amenities. I had an issue with my fire alarms, the guy came up within 5 minutes and swapped all the batteries. Those were the only two things I encountered in my 12 months. This is a very nice place to live. I would recommend it.
• SS

  Stew Steves

  Sep 26, 2025
  1.0
  This is place is awful and on the decline. Very dirty, roaches, mice, extremely tiny, trash in hallways, Feces!! In the hallway! Jasmine is awful as well. She has a big part of the decline of this place. Please go else where. All bad reviews are on point! Staff walks into your apartment when you’re not there! (Unannounced !!)We have video! Please do not move here, please move down the street! You will thank me later! Move to The Olmsted Farmington!! There actually apartments and a/c and heating units that actually work! Very grateful our lease ended!!
• AR

  Ana Rosario

  Sep 4, 2025
  1.0
  If I can give 0 stars I would! I lived in up house for 2 years. When I first moved in, this place was nice in the beginning. Then the problems started. Our AC stopped working Mid-Summer. My apartment felt like a sauna. This building is old, and should’ve been fixed before anyone moved in. Winter came. I had no control over the thermostat, It is controlled by management. They have to come in to switch it over. They also charge a $200 utility bill, for a 500 sqft “apartment”. I pay that now for a place 4x bigger. Windows didn’t have screens, so bugs flew in. The hot water then stopped working, went days without any! I started seeing cracks in the ceiling. I opened up the washer/dryer closet, and the ceiling collapsed!! Management said they’d fix it, but never did. Summer came again. Switched it over to AC, but it never worked. I put in work orders, and they’d come the next day. If it wasn’t for Harold (Maintenance Manager) this place would be a disaster. We were expecting our first child. I smelled something weird, like a metal/wet smell. I opened the AC vent, MOLD Everywhere. In the bathroom, on our clothes, our furniture. I breathed in mold for God knows how long. Next day spoke to Jasmine, she moved us out immediately due to the mold issue. She knew there was mold, other tenants confirmed it. We had to throw away so many things. Jasmine said she’d talk to upper management about waiving rent due to the mold, and I was pregnant so they waived some. The new unit was NOT inspected. Marks on walls, hair in the bathroom, no screens again. Then I gave birth. The next month, Jasmine took our packages, saying she held them to “get our attention” because she claimed we owed rent. I paid every month, on time! What she called “owed rent” was the part they waived. She treated us like bad tenants. After all we went through, that felt like a slap in the face. It got hot again, and they shut off the AC before it cooled. Our apartment was super hot, and I had a newborn. They emailed saying the AC wasn’t shut off, but it definitely wasn’t working. I bought two fans and put them in windows still no screens dealing with wasps, bees, and stink bugs near my baby’s crib. We bought wasp spray to kill a nest by the window. People never clean up after pets—dog poop on sidewalks, grass, even stairwells. Trash bags left outside doors. Neighbors smoked weed, and the smell came inside. Kids ran down halls banging on walls, waking my baby and scaring our dog. Anytime someone cooked, the whole apartment smelled like it for hours. No parking at night. I had to walk far in the dark with barely any outside lights. No closet space, no storage. I also found Mice poop. After we moved out, I got a letter from a debt collector saying I owed $872.69. I was never contacted before. My husband and I went in person. Jasmine looked confused and wasn’t happy to see us. Jasmine said the charge was for carpet damage from our dog, but our dog wasn’t allowed in the room because of my newborn. They never inspected the unit when we moved in, since it was an “emergency transfer” We lived 1.5 years in Apt 210 with no damage charges, but were charged for the new unit we barely lived in? Absurd. Jasmine said she mailed the collections letter to Up House! after we’d moved out!! How was I supposed to receive it?! She didn’t call/email me! When I asked why, she didn’t respond and acted like she had the wrong number, even though she called me plenty before. I asked her to email proof she contacted collections, then she even got my last name wrong in the email! Still waiting for this to be resolved!! I’ve called up house, and my calls won’t go through. The debt collectors have called & emailed Jasmine, and she never picks up/responds. This place has been a nightmare! I’m still trying to get this issue resolved. Mold, bugs, AC issues, false charges. Stayed 2 years, got worse. Amenities, NOT WORTH IT! $2,000+ for a 500 sqft hotel room. Do not move here! You will be living a nightmare too!!

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