Revel at Wolf Ranch by Toll Brothers

Reviews

• KS

  Kaysia S

  Nov 19, 2024
  1.0
  I don’t even want to get into the entire process we went through just to move into our new build. But the warranty department?! Absolutely horrible. They don’t want to repair or fix anything after you spend 850k on a home. The gal that I won’t name but would love to that runs the warranty department, is useless! Worst customer care
• ST

  Sara Tusler

  Mar 30, 2022
  1.0
  I would have given a much higher rating except for toll brother warranty department. Toll brother used to be keller homes and they absorbed all of keller employees. Sales staff and some others are great. We however had a terrible expetiance specifically with stacey in their warranty department. In facet many of our neighbors had similar experiances and even requested to not work with her due to her rude extremely unprofessional customer service and inadequate documentation. One out of many examples was when we did our walk through and noted everything that needed to be fixed. She told the workers what we discussed. They left without fixing something. We told her about it and she said it was our responsibility to make sure they did everything and since they left it was too late. She was condescending and kept scoffing saying. If we would have read the manual we would have already known the answers to our questions. Apparently we were not only expected to read but also memorize what was contained in the manual. Hopefully toll brothers figures this out quicker than keller homes and retains only quality employees of which there are many.

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