The Hills at Quail Run

4.6
199 reviews

About

Apartment BuildingApartment Rental Agency
Live in one of the friendliest apartments in Riverside, CA and surround yourself with beautiful landscaping, comfortable homes, and thoughtful amenities. Located in Canyon Crest, Riverside, with easy access to highways 60 and 91, The Hills at Quail Run is just minutes away from University of California, Riverside as well as all of the shopping, dining and entertainment that nearby Downtown Riverside has to offer. We invite you to browse our photo gallery and schedule your appointment or drop by and visit us today for your personal tour!

Location

The Hills at Quail Run
5059 Quail Run Road, Riverside, CA
92507, United States

Hours

Reviews

4.6
199 reviews
5 stars
171
4 stars
8
3 stars
3
2 stars
0
1 star
17

What are people saying?

AI-generated from recent customer reviews

Staff Responsiveness

Many customers praised the staff, particularly Gina, Elizabeth, and Randall, for their helpfulness and quick responses to inquiries and maintenance requests.

Community Atmosphere

Residents appreciate the sense of community fostered by organized events and friendly interactions among neighbors and staff.

Maintenance Issues

While maintenance is generally prompt, some residents reported ongoing issues with repairs and communication regarding maintenance requests.

Property Condition

The property is frequently described as well-maintained, with beautiful landscaping and good amenities, although some residents noted issues with noise and appliance reliability.

Communication Challenges

Several reviews highlighted poor communication regarding maintenance updates and billing issues, indicating a need for improvement in these areas.
  • JV
    jaskirat virk
    Dec 20, 2025
    1.0
    totally bad service dnt no how to response or talk my garage door fob left in my friend car and i am here at 10:55 am in office and its 12:05 pm and no response i am just sitting in office their reply was we are busy have to wait and i have my car in garage and my laptop . and i am getting very late for work bco i need lappy from car but their response we te t to our worker he is busy right now ! not mentioning me nthng its like they have one worker and i just need a another for or key whatever work to open for my garage door !
  • OP
    Oswaldo Plascencia
    Oct 30, 2025
    5.0
    I’ve been living at Quail Run for the past year, and it’s hands-down one of the best decisions I’ve made for urban living. Maintenance requests are handled lightning-fast, usually within 24 hours, and the grounds are very well kept with lush green spaces and a sparkling pool area that’s perfect for summer swimming. But what really sets this place apart is the sense of community, and for that, I have to give a huge shoutout to the property manager, Gina. She’s awesome, approachable, responsive, and genuinely invested in making residents feel at home. Gina organizes these fantastic community events that turn neighbors into friends. From the summer barbecue cookouts complete with live music and food trucks, to the fall harvest festivals with pumpkin carving and apple cider tastings, and even holiday cookie swaps in winter, her events are the highlight of my calendar. Gina’s energy is infectious; she mingles with everyone, remembers names, and always follows up with photos and recaps of the events. If you’re looking for a place that’s more than just four walls, Quail Run with Gina at the helm is it. Highly recommend—five stars all the way!
  • YP
    Yesenia Plascencia
    Oct 29, 2025
    5.0
    My sister recently moved into this community, and I've had the pleasure of visiting a few times. The property is always immaculate and well-maintained. During my last visit I was fortunate enough to attend the community's event and met the manager, Gina, who was instrumental in organizing it. It was a wonderful experience, and I was impressed by the community she has cultivated here. I will definitely keep my eye on this community for my next move.
  • PN
    Phong Nguyen
    Sep 23, 2025
    5.0
    a good place to live with friendly staffs
  • DM
    Deserie Medina
    Sep 4, 2025
    1.0
    I applied for an apartment here in early June of 2025 and left a $100 deposit. I ended up leasing a different apartment closer to my place of employment. I informed the rental office and requested a reimbursement for my deposit. After a few weeks, they claimed the check had been sent to my old address, to which I had mail forwarding already in place. Did not receive that check. They stated that they would place a stop payment on that check and mail another check directly to my new address. That was two weeks ago and I still have not received the deposit back. We are now in September and I still haven't been reimbursed. The communication from the office personnel is very poor to be honest. I've been having to contact them weekly for updates. It is just $100, but this process should not be so difficult. They seem to have no sense of urgency to resolve this either. Just giving an honest review of my experience with this company.

Frequently Asked Questions About The Hills at Quail Run

What types of apartments are available at The Hills at Quail Run?

The Hills at Quail Run offers 1, 2, and 3-bedroom apartments in Riverside, CA.

Where is The Hills at Quail Run located?

The Hills at Quail Run is located at 5059 Quail Run Road, Riverside, CA 92507, USA.