Business Details
About
Property Management CompanyAssocia
Desert Resort Management is a community association and property management company based in California.
Location
Hours
Reviews
4.3
454 reviews
5 stars
359
4 stars
17
3 stars
7
2 stars5
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some staff praised for their responsiveness and professionalism, while others are criticized for poor communication and long wait times.
Management Quality
Several reviews highlight the positive impact of specific property managers like Terry Wolfgram and Steffenie Tollette, who are noted for their attentiveness and problem-solving abilities.
Communication Issues
Many customers expressed frustration over lack of communication, including unreturned calls and emails, leading to dissatisfaction with the management's responsiveness.
Operational Efficiency
There are complaints about operational inefficiencies, such as unresolved refund requests and poor handling of maintenance issues, which have contributed to negative experiences for residents.
Mixed Experiences
Overall, experiences vary widely among customers, with some expressing satisfaction with individual staff members while others report systemic issues with the management company.
- BTBong TunacaoDec 31, 20251.0First day of encounter with this company went into a horrible morning mess. They have this lead customer service rep named Miranda (I don’t how they hired her) with very poor reading comprehension and very bad taste of poor guest relations, she should be not in that role.
- MTManolito TunacaoDec 31, 20251.0First day encounter with this company sucks!!! They should fire their lead customer service rep Miranda for very poor customer service.
- HCHeart Institute Medical CenterDec 2, 20255.0I called to ask for some information and was given a response in very timely manner. Thank you Marleyna for the quick response and being very professional .
- MMMeta McDowellNov 11, 20251.0Having had to deal with Desert Resort Management for over 20 years, I can only say that it was never good and has gone downhill even more over the years. The phone is NEVER picked up when you call and today I had to sit and listen for 10 minutes to a recording telling me I was caller #1 and to press 0 to leave a message. Pressing 0 did exactly nothing, the message kept looping over and over. I was surprised someone picked up finally. Even then, the person had to do research to find a form I needed to get decals for my cars - which took another couple of minutes.
- SLShannon LetourneauNov 2, 20251.0Brutal! The worst ever! I’ve been a customer since 2012! They are so lazy they can’t even be bothered to pick up a phone or snd an email. Terrible service! There is absolutely no sense of customer service or respect for the people who keep them in business. They operate with an attitude of authority instead of service, and there are never any consequences for their dismissive behavior. It's extremely disappointing to deal with a company that forgets who's actually paying the bills. If you're considering working with them, think twice - you'll get rules, arrogance and indifference instead of support and professionalism.
Frequently Asked Questions About Desert Resort Management
What services does Desert Resort Management offer?
Desert Resort Management is a community association and property management company based in California, offering property and building maintenance services.
Where is Desert Resort Management located?
Desert Resort Management is located at 42635 Melanie Pl, Palm Desert, CA 92211, USA.
What are the business hours of Desert Resort Management?
Desert Resort Management is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
How can I contact Desert Resort Management?
You can contact Desert Resort Management by phone at +1 760-346-1161 or by email at customerservice@associaonline.com.
Does Desert Resort Management have an online presence?
Yes, Desert Resort Management has a website at http://drminternet.com and a Facebook page named 'Desert Resort Management' based in Palm Desert, CA.
What nearby places can assist with landscaping and gardening needs?
Nearby Platinum Landscape offers landscaping and gardening services which could complement property management needs for Desert Resort Management clients.
Are there any nearby businesses that provide energy solutions?
Yes, Solar Ventures nearby offers energy equipment and HVAC services, which could benefit properties managed by Desert Resort Management.
Which nearby places provide medical or health-related services?
Nearby medical and health services include the Jaudy Treatment Center for chiropractic and family practice, and Caring Hands of the Desert medical center.
Can customers visit nearby art or interior design locations?
Yes, customers might enjoy visiting nearby Art In Nature, which offers interior design, flowers, and art gallery services, or O'Living Theory for interior design needs.
Are there nearby places for automotive services near Desert Resort Management?
Yes, there are several nearby automotive service providers including All Performance Tires & Auto, Unique Autobody & Collision Center, and 1 Up Custom Automotive for vehicle repair and customization.