Desert Resort Management

Reviews

• MM

  Meta McDowell

  Nov 11, 2025
  1.0
  Having had to deal with Desert Resort Management for over 20 years, I can only say that it was never good and has gone downhill even more over the years. The phone is NEVER picked up when you call and today I had to sit and listen for 10 minutes to a recording telling me I was caller #1 and to press 0 to leave a message. Pressing 0 did exactly nothing, the message kept looping over and over. I was surprised someone picked up finally. Even then, the person had to do research to find a form I needed to get decals for my cars - which took another couple of minutes.
• SL

  Shannon Letourneau

  Nov 2, 2025
  1.0
  Brutal! The worst ever! I’ve been a customer since 2012! They are so lazy they can’t even be bothered to pick up a phone or snd an email. Terrible service! There is absolutely no sense of customer service or respect for the people who keep them in business. They operate with an attitude of authority instead of service, and there are never any consequences for their dismissive behavior. It's extremely disappointing to deal with a company that forgets who's actually paying the bills. If you're considering working with them, think twice - you'll get rules, arrogance and indifference instead of support and professionalism.
• JW

  Jeri Wynn

  Oct 29, 2025
  1.0
  I would give a zero if possible, poor customer service. Open your wallet and they will slowly drain your community of money. They are so bad that they usually respond to these reviews with nasty responses against homeowners. This shows their true colors.
• EC

  Emily Cornejo

  Oct 23, 2025
  1.0
  As a former resident of Shadow Ranch, I feel compelled to share my experience with Desert Resort Management—a company that, quite frankly, deserves to be critiqued for its inefficiency and lack of communication. While I’m relieved to have moved on, my dealings with them have left a lasting impression, particularly concerning the mishandling of a substantial $2,000 refund that remains unresolved. The HOA’s mismanagement is not just a nuisance; it’s symptomatic of a larger issue. My decision to sell my home and relocate to another desert city was heavily influenced by the way Shadow Ranch was run. Issues are brought to the board’s attention repeatedly, yet they habitually remain unaddressed. It seemed I wasn't the only one who realized this—a shared sentiment among homeowners. Despite having left Shadow Ranch, I find myself embroiled in a frustrating refund process with the HOA. The simplicity of my request seemed straightforward—on September 23, I requested a refund of the overpaid amount, with the check made payable to my husband due to a name change after we purchased the home in 2021. I expected this to be a routine procedure, but I was sorely mistaken. For clarity, I followed up on my initial request with an email on September 29. My phone calls and voicemails were consistently ignored, until at last, I received a response on October 8. My optimism was short-lived, though, as I encountered bureaucratic hurdles demanding I provide a deed showing joint ownership of the property. I complied immediately by sending the deed on the same day. Assurances were abundant; on October 14, I was told that the account name had been updated, with a promise of a check being processed by the end of the week. Yet the saga continues. The conflicting messages from Cristian, implying administrative confusion over basic details like our address and residence community, only added to my frustration. On October 17th, I reached out yet again, met with the same placating assurances that they were "doing their best to expedite the process." Ciara expressed confidence, projecting the delivery of the check for "some point next week," but this vague promise was merely a temporal kick down the road, unsupported by clear reason or accountability measures. The absence of genuine commitment compelled me to escalate the issue to upper management, who were included in the email correspondence but offered nothing more than silence. On October 22nd, I received a message from Ciara declaring that the check was ready for pickup at the Palm Desert office the following day. My husband, adhering to their directive, made the journey only to encounter the predictable disappointment of an unfulfilled promise; no check was available, with the staff indicating it still needed to be printed. Shortly after, a phone call informed him that they had "just received the payment," and that the accounting team needed to approve and issue the check. This begs the question: Why direct us to the office for pickup if no check was ready? The continuing silence from upper management is as deafening as their service is deficient. No apologies have been offered, nor any sign of service recovery. The irony lies in their efficiency in collecting payments, raising rates, and neglecting necessary repairs and upkeep at Shadow Ranch, juxtaposed with the Herculean struggle of securing a refund. Such a business model raises concerns about their priorities and business acumen—or lack thereof. We remain without our refund, and this experience underscores a larger issue: the potential for others to encounter similar fates. The importance of thorough due diligence cannot be overstated for anyone considering this or any HOA-managed community. Desert Resort Management demonstrates a failing system, living off the backs of those it is supposed to serve, with no regard for transparency or responsibility. This serves as a poignant warning to all—be wary of entities more interested in taking than giving.
• HS

  Howard Shure

  Oct 3, 2025
  5.0
  I worked with Miranda Reyes at Desert Resort Management for help setting up the Cell Gate app, and she was fantastic. She responded right away, gave me all the info I needed, and made sure both my wife and I were set up without any issues. Her instructions were clear and easy to follow, and she made the process stress free. In a time when good customer service is rare, Miranda truly delivered.

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