Business Details
About
Apartment Building
Location
Hidden Hills Condominium Rentals
30041 Tessier Street, Laguna Niguel, CA
92677, United States
Reviews
4.2
151 reviews
5 stars
108
4 stars
13
3 stars1
2 stars
6
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the leasing and maintenance staff, particularly Michelle and Edgar, for their helpfulness, professionalism, and responsiveness.
Maintenance Issues
While maintenance staff received high marks for their quick response times, several residents reported ongoing issues with their apartments that were not resolved in a timely manner.
Safety Concerns
Multiple reviews highlighted serious safety issues within the community, including drug use, noise disturbances, and incidents of violence, leading to dissatisfaction among residents.
Community Environment
The overall community environment received mixed reviews, with some residents enjoying the friendly atmosphere while others reported problems with cleanliness and noise.
Customer Service
Customer service experiences varied widely, with some residents expressing frustration over unhelpful responses from the leasing office, while others noted positive interactions.
- DGDrea Galindo2 days ago5.0Michelle was excellent leasing agent professional, attentive, and efficient. Made the entire process easy and enjoyable. Highly recommend!
- HLHeike LemingDec 21, 20255.0Michelle, the leasing consultant at Hidden Hills, went out of her way to ensure my mother had the best possible accommodations for her short-term stay. She was more than accommodating and answered all of my questions. Michelle made what could have been a very stressful process smooth and stress-free.
- MRMariela RhodesDec 19, 20255.0Michelle was a most gracious hostess today, warmly greeting me and giving me information on the Hidden Hills properties, driving me around to check them, and providing answers to all my questions.
- NTNancy ThompsonDec 17, 20255.0I just had a wonderful tour of Hidden Hills with Michelle! The property is lovely…and Michelle is fantastic!! So knowledgeable and felt like we were old friends! She is a gem for sure…Hidden Hills is lucky to have her!
- SESandy El-RayesDec 16, 20255.0Edgar, Robert and the entire maintenance team have been so incredible. Any issue I’ve had, they’ve resolved it quickly. They’re also very friendly and have made my stay here quite pleasant. It’s rare to find a staff that is so attentive to their tenants’ needs and seem to genuinely enjoy helping us and making sure we are satisfied. Thank you to you all!