Staff Performance
Customers consistently praised the leasing and maintenance staff, particularly Michelle and Edgar, for their helpfulness, professionalism, and responsiveness.
Maintenance Issues
While maintenance staff received high marks for their quick response times, several residents reported ongoing issues with their apartments that were not resolved in a timely manner.
Safety Concerns
Multiple reviews highlighted serious safety issues within the community, including drug use, noise disturbances, and incidents of violence, leading to dissatisfaction among residents.
Community Environment
The overall community environment received mixed reviews, with some residents enjoying the friendly atmosphere while others reported problems with cleanliness and noise.
Customer Service
Customer service experiences varied widely, with some residents expressing frustration over unhelpful responses from the leasing office, while others noted positive interactions.