Brookside Terrace Apartments

Reviews

• LO

  Lisa Ostade

  Sep 19, 2025
  5.0
  I was living there 14 years I just move out I bought house. It is clean and security is the best . Management is wonderful. I was very happy. . I want to thanks all employer are working there.. Fatemeh apartment 238
• MK

  Mehrdad Karimi

  Aug 18, 2025
  5.0
  Living in this apartment community in Encino has been a truly positive experience. From the moment I moved in, I have felt comfortable, safe, and well taken care of. The building is kept in excellent condition, and the maintenance team is outstanding. They respond quickly to any request, always addressing issues efficiently and with a friendly attitude. It gives me peace of mind knowing that if something comes up, it will be handled promptly and professionally. The management here is equally impressive. They are attentive, organized, and genuinely care about the residents' comfort and satisfaction. Any questions or concerns are met with a helpful and respectful response, which makes a big difference in creating a pleasant living environment. One of the things I value most is the sense of community. The neighbors are warm, respectful, and friendly, which creates a welcoming and peaceful atmosphere. It feels like a safe place where everyone looks out for each other. Security is also a top priority here, and it shows. I always feel secure coming home at any time of the day or night, knowing that the property is well monitored and maintained. Overall, this community combines great management, reliable maintenance, friendly neighbors, and a safe environment, making it an exceptional place to live in Encino.
• KK

  Kat

  Jul 20, 2025
  1.0
  If you’re considering moving into this complex, be aware that the new management is renovating the old building by replacing the carpets with hardwood floors without any soundproofing between units. This has made the apartments incredibly noisy — especially if you're not on the top floor. You’ll hear every step from your upstairs neighbors, including during the night when they get up to use the bathroom. I've tried every kind of earplug with the highest NRR rating — nothing helps. I still wake up from the noise regularly. This isn’t a complaint about the neighbors (they're just living their lives); the real issue is poor planning and disregard from management for basic sound insulation. I’m genuinely not sure how this setup complies with the right to quiet enjoyment law, because it clearly doesn't. If you’re sensitive to noise or value your sleep, I would strongly reconsider renting here unless you can guarantee a top-floor unit.
• AT

  Alicia Truesdale

  Jun 17, 2025
  3.0
  Hello...I have written reviews before and have expressed how much I enjoy living here as I have been renting here for 18 years and have experienced many Property Managers and many different tenants. With the new ownership there are many improvements some of which were very long overdue and had also been complained about with the former owner so I'm sure that when Jones & Jones purchased the property they saw how much needed to be repaired /replaced. A portion of this burden is now falling on current tenants, there is a notice regularly letting us know there will be a Capital Improvement increase added to our rent and the notice that we receive from the Housing Department clearly states LANDLORDS ARE NOT REQUIRED TO OBTAIN TENANT APPROVAL and AN OBJECTION CANNOT BE BECAUSE WE DID NOT ASK FOR IT. So with these additional charges we have lounge which we can't rent for a party, we have a swimming pool we can't use as it is under construction, a spa we can't use as it is completely dismantled, BBQ areas are under construction, a laundry door that is so heavy it slams shut (women love that) in addition that it gets to be about 100 degrees in there with a closed door. Many of us have terrible ceiling stains from a roof that was replaced (not well), wall switches that don't work and bathtubs that don't hold water and we are the tenants that paid rent all through Covid and have lived through many inconveniences due to repairs. I do want to emphasize that the Property Management Team and the Facilities Team are helpful, professional and friendly and the property is very convenient for shopping, entertainment, schools, etc. but enough with the additional charges or maybe this is the way you hope to purge the long term tenants. Please be kind to us because we are here to stay ....
• ZZ

  zuno zuno

  Jun 12, 2025
  1.0
  ★☆☆☆☆ Horrible Experience – Unsafe, Dishonest, and Disrespectful Management Living at Brookside Terrace Apartments was one of the worst decisions I’ve ever made. The property manager is a power-tripping, dishonest individual who acts like they own the building. Their only goal seems to be making tenants lose — whether through intimidation, manipulation, or complete disregard for tenant rights. While I lived there, there was constant construction, including inside my unit. My walls were torn apart, and the washer/dryer was disconnected for weeks — including while a full load was still inside. No notice, no care. They walk into your apartment with zero respect or warning. They would also shut off the water whenever they pleased, often with no notice at all — during cooking, laundry, showers — didn’t matter. Completely inconsiderate and disruptive. The worst part was the mold situation, which was completely ignored by management. When they opened the walls during construction, I discovered visible black mold and other suspicious growth behind the drywall. Concerned for my health, I hired a licensed mold inspection company at my own expense — and the results came back positive for multiple types of toxic mold, including black mold. This is a serious health hazard. Instead of addressing it, management tried to cover it up. They refused to acknowledge the test results, and the regional manager simply offered to break my lease, as if that would make the issue go away. They later brought in an unlicensed company to do their own test — which of course came back “negative.” I personally called that company, and they admitted they were not licensed and had no idea what permits or credentials were required. That tells you everything. Just days before the housing department was scheduled to inspect, management patched up the walls to hide the mold. No remediation. No repairs. Just a cover-up. It was obvious they cared more about saving face than protecting tenant health. Non-permitted work was being done on the property, confirmed by one of the workers themselves. The entire complex is built on cutting corners — with cheap appliances, low-quality finishes, and a complete lack of integrity from those in charge. They stole my security deposit, never showed proof of any damages, and act like they’re doing you a favor by renting to you. There are hidden fees added to your rent monthly — random charges that add up fast. The only decent people at this place were the maintenance crew and Angela at the front desk. Everyone else was dishonest or downright shady. This place is a health risk, a financial scam, and a stressful environment to live in. For the price they charge, it’s absolutely not worth it. Spend a little more elsewhere and protect your health, your money, and your sanity.

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