Business Details
About
Apartment Building
Make Casa Santa Fe Apartments your home base in Scottsdale, Arizona, and explore all the modern Southwest has to offer. Choose from our well-appointed one, two, and three bedroom apartments for rent in a tranquil desert setting. Relax in style thanks to our impressive lineup of community amenities, including a pristine swimming pool, rejuvenating spa, and state-of-the-art fitness center. Back inside your apartment, you can appreciate the designer-inspired finishes and convenient features. Schedule a tour and come see what life is like at Casa Santa Fe Apartments.
Location
Hours
Reviews
4.2
237 reviews
5 stars
164
4 stars
25
3 stars
10
2 stars
12
1 star
26
What are people saying?
AI-generated from recent customer reviews
Maintenance Issues
Many customers reported slow response times and unresolved maintenance requests, with some experiencing significant delays in repairs.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others, particularly management, were criticized for being rude and unprofessional.
Cleanliness and Condition
Several reviews mentioned issues with cleanliness upon move-in and ongoing maintenance of the property, including pest problems and outdated facilities.
Communication Problems
Customers expressed frustration with poor communication from management regarding maintenance issues and lease agreements.
Overall Experience
The overall sentiment is mixed, with some residents enjoying their time and others feeling dissatisfied with management and maintenance.
- AWAnnie WalkerDec 22, 20251.0I moved here in April of 2024...I did not stay long...my experience was not so good. The first day that I moved into these apartments; I was met with the same lady I kept having encounters with in the office who was odd...she never gave me a tour of my place; and showed me on the map how to find my place. I have never experienced that in my life...it wasn't like we were still in a "Pandemic". So after that I went to the apartment to find that my washer and dryer never worked. It was very old and very loud. A few weeks later I stopped using the valet trash people because they never took my one bag of trash that I put out....everyone else had trash bags outside with out trash cans..and so did I because I never was given a bin in the first place...I went to the office to let them know...and they took down notes but I still never received a bin.The final straw was when my neighbor across the way would just throw her nasty trash bag literally toss it in the air and have it land on my side with liquids coming out and food....this caused Roaches....I started to see roaches run from their side of the trash to underneath my door....After seeing a few roaches....and having a downstairs neighbor follow me around every-room I would walk to I had enough. I made complaints and asked if I could use my security deposit to pay for the breaking of my lease.....the same lady who greeted me in the beginning was very ruthless in the end....I paid a full months rent in advance..and didn't stay the entire month....I was constantly harassed about breaking the lease...and they had no sympathy about the horrible experience....
- LGLiz GarciaDec 17, 20255.0Maintenance is always fast and everyone is so pleasant!
- LKLauren Kacmar-FedorchakNov 22, 20255.0Quick fix, very friendly staff. A very pleasant experience.
- LPLance PalmerNov 11, 20255.0Taylor W killed it with the apartment tour! Very Positive and professional Done an excellent job really breaking down and explaining the lease agreement helping everything make sense. Great work!
- JPJamil PettisNov 11, 20255.0Thank you Ms. Taylor for touring the apartment today. I was very impressed with your insightful questions and how thoroughly you assessed the space. You asked all the right questions regarding the lease terms and the building amenities. I appreciate your professionalism and look forward to hearing from you soon! Thanks again Taylor!!