Ascent at Papago Park

Reviews

• AJ

  Akilah Jackson

  1 day ago
  5.0
  Hi love, Ascent at Papago Park, and all of the staff and Maintenance.
• CH

  Chris Hancock

  1 day ago
  5.0
  I’ve had a great experience so far at Ascent at Papago Park. The office manager, Miss Jackson, is incredibly friendly, welcoming, and clearly excellent at what she does—she genuinely made me feel like this was a place I wanted to live. Maintenance can be hit or miss at many properties, but the maintenance team here has been on point. Requests are handled quickly and professionally, which makes a big difference. Overall, a positive experience.
• II

  iGoByE

  Jan 4, 2026
  1.0
  I placed a work order it says complete They did nothing ! spiders and cobwebs are still all along my my front door with a touch dog poop and smell of pee.
• LL

  Lisa

  Dec 18, 2025
  5.0
  I lived in this apartment complex since 2022 the beginning of the year and I’m still here today. I’ve seen ups and downs but since I’ve been here on that day till today, December 2025. And they’re still here and yeah maybe it’s hard to get some best workers that’s given in any field but our maintenance team rocks Office team is amazing. Get to know their personality. It will help you understand cultural differences because it’s important to understand others, cultural boundaries set those boundaries management. There is very open and cultural Based in its ability to be that when you walk in the door to help a person feel comfortable. I’ve experienced in it and I’m still hanging out if there’s something wrong, they fix it believe me Anytime I had a problem they were here. There was an AC time in the middle of the night. It might even have been on a weekend but they were there, and even though it was to the final point of where what he could do until one after attempting several different things of troubleshooting he finally went and got one of those inside refrigerator or whatever the heck they are and set it up and put it up for me and you know when I came home from work and everything was done. Do you decide if you think this is a nice place look around look at inflation be grateful and appreciate what you can have.
• NM

  Nicholas Moy

  Nov 30, 2025
  2.0
  I recently moved out in July 2025 and wanted to share my most honest experience. This was my third apartment in Phoenix, and while I originally planned to stay for two years, I chose not to renew the lease. Visually, the complex looks great — the building design is modern and the online photos are accurate. But unfortunately, looks can be deceiving. For the rent you're paying, there are better-managed options in the area. Maintenance Team: The maintenance team was hands down the best part of living here. They were friendly, quick to respond, and genuinely cared. One team member even offered to drive 45 minutes at 1 a.m. to help fix an issue. The maintenance team and emergency team were always easy to work with for me. Management & Office Staff: Unfortunately, the office staff was the complete opposite of maintenance — consistently unresponsive. If you’re out of town or far from the apartment, good luck getting calls or emails answered. Your best bet is to visit the office in person and make sure they document any of your request. If that still doesn’t work, contact corporate — once they get involved, things finally start moving. A/C Problems: My A/C went out in May 2025 just before I flew home, and it took weeks for the office to send someone. Despite multiple calls, the office didn’t respond. In early June, a maintenance worker called to say the A/C had been replaced. I flew back a week later to check — but the A/C still wasn’t working, and my unit was in bad shape. It was 90°F inside, with dirt, stains, broken blinds (which I was charged for), and no real repairs done. A portable A/C was given as a temporary fix, but I lived in 90°F conditions for three days. My electric bill spiked over $100, and the portable unit leaked all over the carpet. Before this, the A/C had leaked and flooded my laundry room twice despite “repairs.” The whole experience was exhausting and avoidable. ***Despite the inconvenience, additional costs, and time spent in an unlivable unit, I was never offered any reimbursement or compensation. At most professionally managed apartments — especially those marketed as luxury — it’s common to offer hotel accommodations or a gift card to help cover temporary housing, food, or transportation. That never happened here.*** Apartment Quality, Cleanliness, and Safety : For a “luxury” apartment, the quality was disappointing. Walls with stains were clearly just painted over, and the baseboards were so cheap they peeled from wiping. When I moved in, I found dead cockroaches despite being told the unit was “professionally cleaned.” The apartment also smelled like weed, even though it’s a non-smoking community. Security was weak — gates were often broken, making it easy for outsiders to enter. Common areas were poorly maintained, with dog waste and trash frequently left around. Overall, the complex didn’t feel clean or well cared for. * Apartment Unit: 6/10 (Nice design, but several flaws) * Living Environment: 3/10 (Dog waste, weed smell, poor upkeep) * Staff/Office: 1/10 (Unresponsive, no follow-through) * Maintenance: 10/10 (Excellent service and reliability) * Amenities: 6/10 (Very basic but functional) * Parking: 7/10 (Tight spots but livable) * Security: 3/10 (non-residence can easily get access anywhere except the gym or lounge) I understand that everyone’s experience can be different, and I truly wish mine had gone better. I had high hopes when paying a premium for what was marketed as a “luxury” apartment, but the management, service, and overall quality fell short. If you decide to live here, I hope your experience is better — but I strongly recommend touring in person, reading recent reviews, and doing your research. With the price point they charge, you can find other communities in Phoenix that deliver a true “luxury” experience, with well-kept grounds and staff who are responsive and genuinely care about residents.