Trevi Apartments

Reviews

• KP

  Kayden Pourlak

  2 days ago
  1.0
  This statement serves as my formal complaint regarding the handling of my security deposit and the conduct of management at Trevi Apartments. I moved out in early October, returned possession of the unit, and provided my forwarding address in writing on move-out day. As of today, it has been over 39 days since I vacated the property, which is far beyond the 14 business days required under Arizona law (A.R.S. § 33-1321) for the return of a refundable security deposit. Despite multiple attempts to follow up, Trevi Apartments has not returned my deposit. When I called the office, I was told the deposit would be sent out, but no payment was issued and no updates were provided. I received no call back, no email response, and no written explanation. The itemized deductions were sent to the wrong forwarding address on two separate occasions, even though I wrote down the correct address clearly on move-out day. Sending legally required documents to the wrong address does not meet the legal standard for proper delivery and does not pause or extend the statutory deadline. My direct interactions with management have been extremely concerning. Monica and Ashley have been, in my experience, consistently rude, dismissive, and unwilling to provide clear information. Attempts to communicate respectfully were met with unprofessional responses. When my wife called to follow up, her call was disconnected, and when she requested contact information for someone above the managers, she was given an incorrect number. These actions blocked us from resolving the issue through normal channels and demonstrate a lack of accountability and proper conduct. During my tenancy, there were additional issues that reflected poor management practices. Maintenance requests took far too long to complete. The pool was closed for extended periods, and when it was open during the hottest months, it was often dirty and unusable. For the amount charged in rent, the quality of service and responsiveness from management was unacceptable. Based on my experience, Trevi Apartments has failed to comply with Arizona deposit laws, failed to communicate in a timely and professional manner, and demonstrated ongoing negligence in the management of the property. This situation has caused unnecessary stress and inconvenience, and I am submitting this review to document my experience and to warn prospective tenants to consider these issues before choosing to live here.
• SB

  sammy bell

  Nov 14, 2025
  1.0
  As a first-time renter, I am genuinely appalled by the lack of respect, professionalism, communication, and urgency from both the staff and the maintenance team at Trevi. When we toured the complex, everything seemed fine. We were even shown the exact unit we would be moving into so we could point out anything that needed to be fixed before move-in. The only issue we noticed was that the framing around the sliding door was pulling away from the wall. We were assured it would be repaired before we received the keys. Communication completely fell apart the moment we were approved. The person who toured us, Aliyiah, stopped responding to emails and calls, and we had to constantly follow up just to get basic information. When we got the keys and completed our move-in inspection, the sliding door still wasn’t repaired, and the laundry door track was so damaged that the door couldn’t even sit on it. We reported everything and were told maintenance would be sent out. No one ever came. That never happened — and unfortunately, it set the tone for the rest of our experience. Every time we submitted a maintenance request, we were given a time window — and every single time, we stayed home and made ourselves available for the entire timeframe. Maintenance never showed up, yet our requests were always marked as “completed” despite nothing being done. The laundry door remained broken for nine months, only getting fixed after we physically went to the leasing office and complained about being ignored. The sliding door, which we were promised would be repaired before move-in, was never fixed at any point during our lease. On top of that, within the first week we discovered ants on the kitchen counters, in the pantry, and in the bathroom. After multiple requests, someone eventually came out and said the issue was resolved — yet we continued to deal with ants in the bathroom until the day we moved out. After all of these issues and more, we still remained patient and respectful with the staff. But even after moving out, the problems continued. When our one-year lease ended, we were refunded the majority of our deposit — or so we thought. We were sent an itemized list along with the form needed for our refund check, but the form that was filled out contained errors. When we pointed this out, we were blamed for the mistakes and had to request a corrected form. We waited patiently, as we thought the error had been fixed and were told to expect our check within 10–14 business days. When nothing arrived, we emailed for an update and received no response. We finally called the office and spoke with Ashley, the manager, who told us it “wasn’t her job” and that she had no idea what was going on. We later found out that Monica, the assistant manager, never followed up or completed her part of the process. Now, more than two weeks past the date we were supposed to receive our refund — and over a month since we moved out — we are still waiting for our security deposit. It is absolutely ridiculous and completely unprofessional. Overall, our experience at Trevi was extremely disappointing. The lack of communication and follow-through from both the leasing office and maintenance made living here incredibly frustrating. I would strongly encourage future renters to be aware of the ongoing issues before signing a lease.
• LL

  LD

  Nov 8, 2025
  1.0
  Poor layout. No proper signage of bldg numbers. Why do you have a terrible map and a bad location of bldg number signs? Just ridiculous
• SS

  sarum sports

  Oct 18, 2025
  1.0
  The apartments themselves are actually really nice and have the potential to be a great place to live. Unfortunately, that potential is completely wasted because of how poorly they’re managed. The property manager, Monica, is incredibly unresponsive and unprofessional. I’ve had a maintenance request in for over a month now and haven’t received a single update, call, or even acknowledgment. It’s beyond frustrating to pay this much rent and get zero support. The apartments could easily be one of the best in the area if they were managed by competent staff who actually cared about residents. Until management changes, I would not recommend Trevi Apartments to anyone.
• AL

  Angelica L

  Oct 17, 2025
  5.0
  A bittersweet moment as I move out—after 4 years. A new washer and dryer were just installed, fan was also broken and the incentives offered are a nice touch, It’s amazing to see how far things have come, with noticeable improvements throughout. A big thank you to Maintenance Supervisor Rosario and the office staff to everyone behind the scenes—thank you all! -Angelica

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