Trevi Apartments

Reviews

• KC

  Kassandra Carrizosa

  Dec 3, 2025
  1.0
  Pt. 1 DO NOT MOVE HERE!!! The first year the dishwasher broke down and it took them 6 months to replace it and almost a year ago I have put in multiple work orders for a door that fell off the hinges and they never came to fix it, but they sure did make sure they put the task was completed on their website where you have to order maintenance for your unit. I had put a note with my work order stating what time they could come considering I worked overnights and slept during the day and didn’t feel comfortable with men being in my apartment while I’m asleep and live alone. No response, besides them noting that the still unfinished task was “completed”. They are EXTREMELY unwilling to work with their tenants. The door is still broken. Also went to the office on multiple occasions where me and a friend were looking into getting an apartment together and decided to upgrade to a 2b/2b with Trevi as to not break my lease considering it would be a transfer of apartments. Went in back in September to talk to office staff about upgrading and Monica explained the process. Fast forward, my friends brother had unfortunately passed away which left us having to postpone our transfer. The month of September I went into the office on multiple occasions to speak with Monica about our situation and she seemed like she was understanding at the time and told us to come in when we were ready to finish the process. We went in at the beginning of October to turn in our applications and were told that corporate had changed the process on how they do their transfers and we would need to wait for them to get feedback on how to do they’re new procedures with transfers before we turned in our deposits. We were understanding but did stress that we had to move into this new apartment by the end of October since my friend’s lease was ending by the end of the October so if they could please let us know as soon as possible. 3 weeks and radio silence. I went in on the 20th and by some miracle they had “just received” the transfer training video so to give them an extra day to look it over so we could begin to proceed with the transfer. We agreed and come back the next day only for Monica to tell us we can’t transfer by the end of the month because I hadn’t put in my written 30 day notice….. AT NO POINT did she mention a written thirty day notice for our transfer. She had multiple times to mention that vital information to me and instead snapped at me and said that, “Yes I did, I told you more than once and you have a paper that we give you when you first move in about vacating and transferring.” Sweetheart if you would said that I needed to turn in a written form I would’ve ASKED you for the form then and there or you should’ve offered to print one out. I bit my tongue and decided it’s better not to escalate the situation. At this point I ask her for a form and leave to my apartment to find the said form. No where on said form did it mention transfers but we’re just supposed to assume I guess. Turning back to my friend’s situation, I offered to let her move in for the month of November since she had to leave her apartment. My friends deceased brother also had 2 cats that her mom didn’t want so we decided to bring them rather than let their fates be decided in a animal shelter. This was maybe a couple of days prior to our inspection to make sure the apartment wasn’t trashed. Inspection day comes and I tell them about letting my friend come in to live with me in the meantime and my friend had made a comment that the cats were hers while the other lady was playing with the cats. Monica and the other girl made no comment on the cats and said the apartment looked fine and left it at that. A couple more weeks go by and I call the office for an update on the transfer only to find out that they had denied us because I had broken my lease by having the cats that weren’t on my original lease. I had no words, I’m done fighting for a place that obviously wants to see us leave. At this point I want nothing to do with Trevi and their zero stars management.
• KP

  Kayden Pourlak

  Nov 22, 2025
  1.0
  This statement serves as my formal complaint regarding the handling of my security deposit and the conduct of management at Trevi Apartments. I moved out in early October, returned possession of the unit, and provided my forwarding address in writing on move-out day. As of today, it has been over 39 days since I vacated the property, which is far beyond the 14 business days required under Arizona law (A.R.S. § 33-1321) for the return of a refundable security deposit. Despite multiple attempts to follow up, Trevi Apartments has not returned my deposit. When I called the office, I was told the deposit would be sent out, but no payment was issued and no updates were provided. I received no call back, no email response, and no written explanation. The itemized deductions were sent to the wrong forwarding address on two separate occasions, even though I wrote down the correct address clearly on move-out day. Sending legally required documents to the wrong address does not meet the legal standard for proper delivery and does not pause or extend the statutory deadline. My direct interactions with management have been extremely concerning. Monica and Ashley have been, in my experience, consistently rude, dismissive, and unwilling to provide clear information. Attempts to communicate respectfully were met with unprofessional responses. When my wife called to follow up, her call was disconnected, and when she requested contact information for someone above the managers, she was given an incorrect number. These actions blocked us from resolving the issue through normal channels and demonstrate a lack of accountability and proper conduct. During my tenancy, there were additional issues that reflected poor management practices. Maintenance requests took far too long to complete. The pool was closed for extended periods, and when it was open during the hottest months, it was often dirty and unusable. For the amount charged in rent, the quality of service and responsiveness from management was unacceptable. Based on my experience, Trevi Apartments has failed to comply with Arizona deposit laws, failed to communicate in a timely and professional manner, and demonstrated ongoing negligence in the management of the property. This situation has caused unnecessary stress and inconvenience, and I am submitting this review to document my experience and to warn prospective tenants to consider these issues before choosing to live here.
• SB

  sammy bell

  Nov 14, 2025
  1.0
  As a first-time renter, I am genuinely appalled by the lack of respect, professionalism, communication, and urgency from both the staff and the maintenance team at Trevi. When we toured the complex, everything seemed fine. We were even shown the exact unit we would be moving into so we could point out anything that needed to be fixed before move-in. The only issue we noticed was that the framing around the sliding door was pulling away from the wall. We were assured it would be repaired before we received the keys. Communication completely fell apart the moment we were approved. The person who toured us, Aliyiah, stopped responding to emails and calls, and we had to constantly follow up just to get basic information. When we got the keys and completed our move-in inspection, the sliding door still wasn’t repaired, and the laundry door track was so damaged that the door couldn’t even sit on it. We reported everything and were told maintenance would be sent out. No one ever came. That never happened — and unfortunately, it set the tone for the rest of our experience. Every time we submitted a maintenance request, we were given a time window — and every single time, we stayed home and made ourselves available for the entire timeframe. Maintenance never showed up, yet our requests were always marked as “completed” despite nothing being done. The laundry door remained broken for nine months, only getting fixed after we physically went to the leasing office and complained about being ignored. The sliding door, which we were promised would be repaired before move-in, was never fixed at any point during our lease. On top of that, within the first week we discovered ants on the kitchen counters, in the pantry, and in the bathroom. After multiple requests, someone eventually came out and said the issue was resolved — yet we continued to deal with ants in the bathroom until the day we moved out. After all of these issues and more, we still remained patient and respectful with the staff. But even after moving out, the problems continued. When our one-year lease ended, we were refunded the majority of our deposit — or so we thought. We were sent an itemized list along with the form needed for our refund check, but the form that was filled out contained errors. When we pointed this out, we were blamed for the mistakes and had to request a corrected form. We waited patiently, as we thought the error had been fixed and were told to expect our check within 10–14 business days. When nothing arrived, we emailed for an update and received no response. We finally called the office and spoke with Ashley, the manager, who told us it “wasn’t her job” and that she had no idea what was going on. We later found out that Monica, the assistant manager, never followed up or completed her part of the process. Now, more than two weeks past the date we were supposed to receive our refund — and over a month since we moved out — we are still waiting for our security deposit. It is absolutely ridiculous and completely unprofessional. Overall, our experience at Trevi was extremely disappointing. The lack of communication and follow-through from both the leasing office and maintenance made living here incredibly frustrating. I would strongly encourage future renters to be aware of the ongoing issues before signing a lease.
• LL

  LD

  Nov 8, 2025
  1.0
  Poor layout. No proper signage of bldg numbers. Why do you have a terrible map and a bad location of bldg number signs? Just ridiculous
• AL

  Angelica L

  Oct 17, 2025
  2.0
  Updated Review (December 15th 2025) I originally posted a review in September 2025 giving this property the benefit of the doubt. After completing my move-out process, I can no longer do so. My experience with Monica, the assistant manager, has been nothing but unprofessional. From the time she started with Greystar, interactions with her have been rude and dismissive. During my move-out walkthrough, she insisted I would have to pay the reletting fee regardless of the excellent condition I left the apartment in — which was far better than when I moved in. She refused to listen to reason, and her behavior embarrassed both me and my fiancé. Ashley, on the other hand, has been more understanding and helpful, often stepping in to ease situations. It’s concerning that Monica, despite her role and tenure, frequently responded with “I don’t know, I’ll ask Ashley.” An assistant manager should know the job, the laws, and how to treat tenants respectfully. Her lack of professionalism, coupled with inappropriate remarks I reported to the property manager, is alarming and could expose the company to serious liability. Rosario, the maintenance supervisor, has been one of the few bright spots, working hard to improve conditions despite the shortcomings of others. Unfortunately, Monica’s conduct overshadows these efforts. Many tenants avoid posting reviews out of fear of retaliation, but I believe it’s important to speak up. I have over 15 years of experience in property management, including time working here, and I can say confidently that Monica’s treatment of tenants and handling of work orders is unacceptable. The company is welcome to reach out to me directly, as they have my contact information. — Sept 2025 A bittersweet moment as I move out—after 4 years. A new washer and dryer were just installed by Rosario, fan was also broken and the incentives offered are a nice touch, It’s amazing to see how far things have come, with noticeable improvements throughout. A big thank you to Maintenance Supervisor Rosario - thank you!!-Angelica

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