Staff Performance
While many customers praised the staff for being friendly and helpful, there were significant complaints about unprofessional behavior and poor communication, particularly from certain staff members.
Maintenance Issues
The maintenance team received high marks for responsiveness and efficiency, but several reviews highlighted ongoing issues with pest control, appliance problems, and inconsistent service.
Rent and Fees
Numerous reviews expressed dissatisfaction with rising rents and unexpected fees, with some customers feeling misled about costs and experiencing difficulties in getting refunds.
Cleanliness and Upkeep
Several customers noted issues with cleanliness in common areas, particularly the dog park and pool, and expressed concerns about the overall maintenance of the property.
Noise and Privacy
Many residents reported issues with noise from neighbors and thin walls, impacting their overall living experience.