Banfield Pet Hospital

Reviews

• MC

  Magnolia Conway

  3 days ago
  1.0
  This entire experience was a mess of lying, gaslighting, poor communication, and blatant disregard for both pets and owners. If you want to waste your entire day, be talked down to, lied to repeatedly, and have your pet stressed and mishandled with no accountability, this is the place to go. Had an appointment scheduled for 1:30 PM, and my pet was taken to the back almost immediately. After that, we were left sitting in the waiting room for hours with absolutely no updates. My pet was not brought back out or meaningfully addressed until around 4:30 PM. During this time, we watched multiple people arrive after us, drop their pets off, and have their pets fully seen and returned while ours remained in the back with no communication whatsoever. No one explained why this was happening or what was taking so long. For hours, we were repeatedly lied to, straight to our faces. We were told multiple times that it would be “another hour to an hour and a half” and that tests would “only take 15 minutes,” yet every single time we waited an additional hr and a half with absolutely no follow up. No one bothered to explain what was actually going on. But don’t worry, they made sure to track us down to collect over $400 for the privilege of sitting in their waiting room all day, being lied to, stressing our animal out, and getting zero answers. The level of unprofessionalism was unbelievable. One technician brought my pet out and did not check the name on the carrier or call out the owner’s name, even though I was literally sitting off to the side in their chairs in the waiting area. Instead, she started gesturing to random people nearby. Someone could have easily walked off with my pet, and it would have been 100% their fault. The only reason that didn’t happen is because my partner happened to walk in at that exact moment, saw what was happening, and grabbed our cat. The technician then turned around and walked away without saying a single word. After being there for four hours, we asked, “What do we do now?” The technician ignored us completely and continued walking to the back. No response. No explanation. Nothing. We finally left about 30 minutes before closing, still with no answers. Two hours later, they called us with the results. The veterinarian on the phone was rude and condescending and tried to blame us for our cat’s condition, something she would have known was not applicable if she had spent more than two seconds communicating with us while our pet was actually there. Her attitude was completely inappropriate, and I have transcripts of the call to prove it.
• JP

  Justin Patierno

  4 days ago
  1.0
  Yet another Banfield full to the brim with inept wannabe vet techs. 4 hours later and our cat hasn’t even been seen yet. They acted like they cared by calling in the morning saying they had an earlier appointment which we took. Turns out, it was just more convenient for the company to bring our cat in and leave him in the back while they go to lunch than to just let us keep our original appointment. This is always been one of those businesses that don’t understand how to work with customers. A business of this magnitude has the resources and bandwidth to take on the brunt of this inconvenience, that should never be passed on to the individual consumer. Bad business, bad excuses, just a whole load of BS. Banfield is a such a joke.
• DH

  David Humphries

  Dec 15, 2025
  1.0
  These guys don't know what's going on
• BP

  BLAGOVESTA PISCOPO

  Dec 3, 2025
  5.0
  The nicest, sweetest vets and techs work in this clinic! My Frenchie had an emergency and they took and amazing care of her, informing me promptly of every step of her treatment. I was impressed with the level of care and concern. Thank you
• NN

  NYB

  Dec 2, 2025
  1.0
  The girl with black and purple hair gave me advice that got my baby very sick and had to go to the ER. I tried to talk to the Practice Manager and she was the rudest person I have ever encountered. Come back and deal with the people that got my pet sick just so you can nickle and dime me NO THANK YOU. How about don't give advice if you don't know what you are talking about. I will never bring my pet back there.

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