Chow Hound Pet Supplies

4.6
617 reviews

About

Pet supply storePet ServicesPet StorePet Adoption Service
Chow Hound Pet Supplies is your neighborhood pet store for all the supplies you need to keep your pets happy, safe and healthy. Your pet is at the heart of everything we do.

Details

  • DeliveryAvailable
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Chow Hound Pet Supplies
628 N Beacon Blvd, Grand Haven, MI
49417, United States

Hours

Reviews

4.6
617 reviews
5 stars
440
4 stars
121
3 stars
40
2 stars
5
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customer service experiences are inconsistent, with some staff being friendly and helpful, while others are reported as rude or unhelpful.

Product Selection

The store offers a wide variety of pet products and has a good selection of food, grooming supplies, and other pet-related items.

Dog Wash Facilities

The dog wash stations are appreciated for their convenience, but some customers reported issues with cleanliness and availability of supplies.

Pricing Concerns

Many customers feel that prices are higher compared to competitors, which affects their shopping decisions.

Staff Attitude

While some reviews highlight friendly and knowledgeable staff, others mention a lack of engagement and a negative attitude from certain employees.
  • WT
    William Tripp
    Nov 12, 2025
    3.0
    A good store but, customer service needs improvement. The cashier was hardly audible - nearly mumbling. I asked for an item I usually get a case of but, did not see it. I inquired and was told "oh, it probably is just not on the shelf". The employee should have volunteered to check back stock - evidently an overwhelming task.
  • KD
    Kristina Dawn
    Nov 11, 2025
    5.0
    Great people and products.
  • SS
    Shelley Sheffer
    Nov 8, 2025
    5.0
    Chow Hound is a fun place to shop for pet supplies. I can interact with cats and find anything and everything I need for my fur babies.
  • RR
    rhonda
    Oct 16, 2025
    2.0
    This was my one of my favorite stores for my pets and I really enjoyed taking my dogs. However, last time I was in there was not a good experience. Kinsey was extremely rude. My dog had taken a treat off of the shelf and I promptly put it back. There was no damage to the treat. I grabbed several items for purchase. I gave my dogs a bath. Next, I headed to the counter to pay. Kinsey, not only over charged me for my items, but then told me she was charging me for an extra treat because she saw my dog take it off the shelf. I explained to her what happened and she still charged me for the extra treat. Her response was " Well, just in case, I saw him take it off the shelf" Yes, she did see him take it off the shelf. And I explained to her that I put it back. Your employees should not be able to not only ring up the incorrect items (more expensive), but also charge for additional items at their discretion. Bad for business.
  • JJ
    John
    Sep 21, 2025
    5.0
    Love the dog wash!

Frequently Asked Questions About Chow Hound Pet Supplies

What are the regular store hours for Chow Hound Pet Supplies?

Chow Hound Pet Supplies is open every day from 9:00 AM to 9:00 PM.

During what hours is delivery service available at Chow Hound Pet Supplies?

Delivery service is available daily from 9:00 AM to 7:00 PM.