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Feeders Pet Supply is your neighborhood pet store for all the supplies you need to keep your pets happy, safe and healthy. Your pet is at the heart of everything we do.
Many customers praised the staff for being friendly and helpful, although some reported inconsistent experiences.
Service Issues
Several reviews highlighted poor service experiences, including unhelpful staff and issues with grooming appointments.
Product Availability
Customers appreciated the variety of products available, but some noted frequent empty shelves and high prices.
Cleanliness
While some customers found the store clean and well-kept, others reported issues with the cleanliness of the pet wash stations.
Customer Experience
Overall, experiences varied widely, with some customers expressing satisfaction and loyalty, while others reported negative interactions.
LL
Leeann
Nov 11, 2025
5.0
Very helpful and friendly people.
My Dogs love to shop the Fern Creek store.
I Love that they made donating dog and cat food SOO easy.
BF
Beverly Forst
Nov 1, 2025
5.0
Love the convenience of a walk-in store! Nice people no matter which location! Fern Creek is the closest to us.
RW
rolan whitt
Oct 28, 2025
5.0
Helpful staff
LP
Lindsey Patrick
Oct 9, 2025
1.0
Poor service. Wouldn’t check the product I could clearly see on the shelf in the back, almost certain it was what I needed because she “couldn’t get to it”, wouldn’t allow me to get closer to it, didn’t offer to ask another employee if they could, and didn’t let me know when they would have more in stock. This specific product is more often than not empty on the shelf but in stock in the back. The employees here used to be generally helpful but always genuinely caring and supportive with their customers needs (in my experience) but it seems the cashier Hailey doesn’t care to be helpful or think to find someone who can be.
ES
Elizabeth Smith
Oct 7, 2025
1.0
I went to the Feeders Supply in St Matthews this evening looking for a lighted dog collar. I didn't see any in the aisle where pet collars are kept, so I went up to the front and asked one of the employees. She just looked at me and said she didn't know if they had any, and then she just stared at me. She may as well have said "I don't know and I don't care." Great customer service 😡