Kennelwood Pet Resort

4.8
540 reviews

About

Pet Boarding Service

Location

Kennelwood Pet Resort
208 Hartman Ln, O'Fallon, IL
62269, United States

Hours

Reviews

4.8
540 reviews
5 stars
481
4 stars
33
3 stars
2
2 stars
6
1 star
18

What are people saying?

AI-generated from recent customer reviews

Grooming Quality

Customers reported mixed experiences with grooming, with many praising the results while others noted issues with shedding and matting.

Staff Care

The staff received high praise for their professionalism, care, and ability to handle anxious pets, creating a positive environment for both pets and owners.

Training Services

Training programs were highlighted as effective, with many customers expressing satisfaction with the progress their pets made and the support provided to owners.

Customer Service

While many reviews praised the friendly and accommodating nature of the staff, some customers reported issues with communication and service quality.

Facility Experience

Overall, the facility was described as clean and welcoming, with many pets appearing happy and well-cared for during visits.
  • AH
    Amelia Hertter
    5 days ago
    5.0
    I have a long haired cat who gets matted sometimes and they take GREAT care of her! I also take her to get sanitary trims if she isn’t matted and I always leave happy. They are pretty quick and I’m a crazy person who gets nervous to drop off my pet and they always answer my questions and make me feel way better about leaving her. I definitely recommend to anyone who needs their cat groomed!!!
  • MW
    Minnie Winters
    Nov 12, 2025
    5.0
    Friendly staff, skilled technicians, and happy pup. Just what is needed to make the grooming a good one.
  • DL
    Dan Londe
    Nov 10, 2025
    5.0
    A lot of dogs don't like to be groomed, but the people at Kennelwood make it a pleasant experience for my German Shepherd Zire. He actually gets excited when he sees us pulling into their parking lot. They all do a great job, especially with a big dog like mine. Zire is my 8th Shepherd, and they all have gotten groomed at Kennelwood. I won't go anyplace else.
  • CT
    Christine Teverbaugh
    Oct 7, 2025
    5.0
    Our first time taking all 3 of our doodles there to be groomed. The staff was very helpful and we were able to get an appointment the very next day. They did an excellent job and will definitely be back. Thank you.
  • RS
    Rachel Smith
    Sep 25, 2025
    2.0
    I have been here for grooming twice. The first time was excellent. He looked great, they did rhe she'd ex treatment and he had very little shedding for quite some time after. The second and most recent time was unsatisfactory. They called to tell me that my pet was nervous about the dryer so he would have to air dry. I agreed, but when I went to pick him up he was dry but still shedding heavily. The hair was literally falling off at the counter, so much so that she went and brushed him some more. I paid for the shed ex treatment and they brushed off my concerns that he was literally shedding in the office. The last time I went was the first time he was ever groomed (over a year old) and after the bath there was no immediate shedding and he didn't shed for at least a week. Its like they combed all the hair to the top and it has just been falling out ever since. The final straw is that I decided to brush him a bit myself and actually found that he has matting under the ears so he was not brushed out completely either. I don't expect perfection but given how the shedding was brushed off I decided not to call and just leave a review to forewarn others that it is hit or miss. I paid 150, which is a lot money to still have to come home and brush your dog right after. The shed ex treatment did not work at all. I am vacuuming just as much as before or more. I am sure the shed ex works better with the dryer. They should have just not done it if they could not dry him.

Frequently Asked Questions About Kennelwood Pet Resort

What services does Kennelwood Pet Resort offer for pets?

Kennelwood Pet Resort provides industry-leading pet services, including pet boarding and pet sitting for your dog or cat.

Where is Kennelwood Pet Resort located?

Kennelwood Pet Resort is located at 208 Hartman Ln, O'Fallon, IL 62269, United States.