Business Details
About
Animal HospitalEmergency Veterinarian ServiceVeterinarianVeterinary PharmacyPet Services
We are an after hours emergency hospital for pets. We are a full service emergency center able to do blood work, radiographs, ultrasounds, endoscopy and a full range of surgery in addition to urgent care. We are located right off SR408 at the Goldenrod Rd. exit- the most centrally located and easy to find ER in Central FL! Hours of operation are Monday-Friday 6pm- 8am and open continuously from 12 noon on Saturday until Monday morning at 8 am. We are also open 24 hours on all major holidays.
Location
Hours
Reviews
3.5
372 reviews
5 stars
219
4 stars
11
3 stars4
2 stars5
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including unprofessional behavior from staff and a lack of compassion during emergencies.
Pricing Concerns
Many customers expressed dissatisfaction with the high costs of services, feeling that they were overcharged or taken advantage of during stressful situations.
Quality of Care
While some reviews praised the care provided by specific staff members, particularly Dr. Brown and Dr. Tabbenor, others reported inadequate treatment and misdiagnoses.
Staff Attitude
Several reviews noted a lack of empathy and professionalism from staff, with some customers feeling judged or dismissed during their visits.
Facility Cleanliness
A few customers mentioned that the facility was clean and well-maintained, which provided some reassurance during their visits.
- GSGabby SalcedoSep 3, 20251.0STAY AWAY FROM THIS PLACE!!! Terrible customer service. I was calling for help and guidance and I wanted it from a manger. When I called, a worker named Justin answered the phone. I asked Justin if there happened to be a manger on duty at this hour and he proceeded to ask me if I was calling about "The Cat" I said excuse me, no but are you a manger? He then asked me if I was on the record. At this point, I was very confused. I asked him one question about the manager and he began to interrogate me with odd questions. After I asked him if he was a manager, he hung up on me. I was baffled by this experience. This interaction alone answered all the questions I needed to determine that I'd NEVER come here. Actual Rate: 0
- ALAndreas LimonesSep 3, 20251.0Zero stars. Absolute worst place to go in an emergency. If you love your animal , go somewhere else. There was a person named Justin who made a tragic night even worse by threatening to report my aunt for negligence . She wanted to take the cat somewhere else because she felt that he was not doing his job and quite frankly she felt extorted ( options were expensive surgery $4,000+ or to put down the cat.) Avoid this place at all costs, no professionalism or sympathy. When we called back for more information he just talked over us (with an attitude) , hung up on us several times. I'll be calling in the morning to speak to someone else to make sure he gets reported and hopefully no one ever has to come to back to this place in their time of need . I'd give this place ZERO stars , Justin needs some serious training or to find a new career path . Additional Edit: Seeing that the owner on here responds with the same attitude reported in the clinic . Not sure if it’s the same person or the culture there but that’s heartbreaking that people had to deal with threats, attitude and ultimatums in their worst moments.
- MGmaria de los angeles toro gonzalezSep 1, 20251.0Súper caro, 2300 y nisiquiera dejaron al perrito hospitalizado 👎
- CCCarleenAug 28, 20255.0My 4-month-old Yorkie suddenly became very ill, and I’m so grateful for the care we received. Dr. Brown and nurse Latricia were absolutely amazing! Dr. Brown quickly diagnosed and treated him, and her knowledge and calm explanation of each step really put me at ease. Latricia was so kind and supportive throughout the visit. I truly appreciate everything they did for my little fur baby—thank you both!
- JPJordi PlaAug 28, 20251.0I have never seen a worst veterinary service, I brought a German shepherd bleeding from the tail, and they were not capable to help him, send him home the same way
Frequently Asked Questions About Animal Emergency Center
What services does Animal Emergency Center provide?
Animal Emergency Center offers after hours emergency care for pets including blood work, radiographs, ultrasounds, endoscopy, a full range of surgeries, and urgent care services.
What are the operating hours of Animal Emergency Center?
The center operates Monday to Thursday from 4pm to midnight, is closed on Fridays and Saturdays, opens Sunday from noon to midnight, and is open 24 hours during major holidays.
Where is Animal Emergency Center located?
It is located at 7313 Lake Underhill Rd, Orlando, FL 32822, right off SR408 at the Goldenrod Rd. exit.
How can I contact Animal Emergency Center?
You can call them at +1 407-273-3336 or email Staff@pet-ER.org for inquiries.
What payment methods are accepted at Animal Emergency Center?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does Animal Emergency Center have an online presence where I can find more information?
Yes, you can visit their website at http://pet-er.org/ or their Facebook page at https://www.facebook.com/AnimalEmergencyCenterOrlando/.
Are there any nearby pet care services to Animal Emergency Center?
Yes, nearby pet care services include Pet Pain Management and Pet ER Animal Emergency Center, both offering additional veterinary and pet services.
What dining options are near Animal Emergency Center if I need a meal while waiting?
Nearby dining options include Sugar Rush Orlando (ice cream and smoothies), Zorba's Kitchen (Greek restaurant), The Meatball Stoppe (Italian restaurant), Las Paisanas Multiservicios (restaurant), PJAY’s Cafe - Mis Raices (cafeteria), and Wrap’n’Roll (sushi and smoothies).
What nearby services are available for families or children close to Animal Emergency Center?
La Petite Academy, a nearby preschool and daycare, serves families with young children in the area.
Are there fitness or recreational facilities near Animal Emergency Center?
Yes, Orlando Boxing Club, Boxing Coach Joey, and VIP Cuts of Central FL (beauty and spa) are nearby for fitness and personal care.