Petco

4.4
440 reviews

About

Pet StorePet supply store
Visit your Jacksonville Pet Store located at 950 Marsh Landing Pkwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
950 Marsh Landing Pkwy, Jacksonville, FL
32250-2489, United States

Hours

Reviews

4.4
435 reviews
5 stars
292
4 stars
68
3 stars
38
2 stars
11
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, although there were some negative experiences with specific employees.

Grooming Quality

Grooming services received mixed reviews; while some customers were very satisfied, others reported poor grooming experiences and issues with staff.

Product Availability

The store generally had a good selection of pet products, but some customers noted higher prices compared to online options.

Store Cleanliness

Many reviews highlighted the store's cleanliness and organization, contributing to a pleasant shopping experience.

Negative Experiences

A few customers reported serious issues, including perceived discrimination and poor customer service, which affected their overall satisfaction.
  • KH
    Kathy Hervas
    3 days ago
    5.0
    Love shopping at PetCo! Clean, organized & have what I need in stock. Personnel has always been friendly & efficient. Sorry to see that the Marsh Landing store is closing soon.
  • JJ
    Jody
    3 days ago
    5.0
    Petco people are welcoming and so helpful. It disturbs me that you guys are closing marsh Landing Petco. This is a fabulous store with fabulous workers, especially the grooming department. Please reconsider keeping this store open. Don’t let Amazon win.
  • HH
    Heather Hetzendorfer
    Nov 17, 2025
    3.0
    The associate who checked me out had no personality and made no effort to look for what I couldn’t find. He simply said- if you didn’t see it, then it’s not here. But persistent to find what I needed, I found and asked the manager, and he found an alternative that I purchased! That’s all I needed was a small amount of effort to look.
  • TK
    Tameka Kemp
    Nov 15, 2025
    5.0
    Store experience is nice prices on the high side
  • EK
    Eric Komoroski
    Nov 13, 2025
    1.0
    Why the hell does the website say that you sell ferrets? When I called to get a price "sorry we dont sell ferrets"

Frequently Asked Questions About Petco

Does the Petco Jacksonville location have a vet hospital?

No, Petco Jacksonville does not have a full-service vet hospital.

Does Petco Jacksonville offer vaccinations?

Yes, Petco Jacksonville provides vaccinations.