Petco

4.2
546 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Colorado Springs Pet Store located at 9690 Prominent Point for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
9690 Prominent Pt, Colorado Springs, CO
80924, United States

Hours

Reviews

4.2
539 reviews
5 stars
305
4 stars
139
3 stars
46
2 stars
13
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and attentive, with specific mentions of individual employees who provided exceptional service.

Cleanliness

The store was frequently noted for being clean and well-organized, contributing to a pleasant shopping experience.

Grooming Issues

Several reviews highlighted problems with grooming services, including miscommunication about services rendered and concerns about animal handling.

Product Availability

Customers expressed frustration over stock issues, with some items frequently unavailable despite being listed online.

Animal Care Concerns

There were mixed reviews regarding the care of animals in the store, with some customers reporting poor conditions for certain pets.
  • AO
    Alyssa O'Mealy
    Nov 9, 2025
    5.0
    I’ve been coming in recently with questions about updating my betta’s tank. Hailey in the aquatic department has been amazing to work with! She is so knowledgeable about proper betta care and very friendly. She’s made some great suggestions and made the process a lot easier.
  • BR
    Brian Ramirez
    Oct 31, 2025
    5.0
    I have always had a good experience here everyone is attentive. The place is always clean
  • SD
    Steven Drake
    Oct 16, 2025
    5.0
    Ordered Chapin tacos and a torta carne al pastor. Presentation of food and the warm host welcome made our experience unforgettable.
  • CC
    Craig Calhoun
    Oct 10, 2025
    5.0
    I am a regular customer at this Petco location. I have other options of equal distance (in terms of miles from my house) but not interns of quality attention. First, Megan (store manger I believe) rocks. She has helped me with many things from pet adoption to food, grooming assistance and general inquiries. Now, I also wish to give special recognition to Sadie, who is not only a breath of fresh air with her uplifting personality but it also compassionate and welcoming. In fact, she should be in a position where she can influence (mentor) other employees. It is not always a product that sells. It is often the personality and attentiveness of the staff. Sadie should be “first choice” in consideration of elevated roles. Promote now! She should be the face of the organization!
  • BB
    BrainierBus2207
    Oct 5, 2025
    4.0
    How many different sports games can be seen at the same time? Go hear and find out! There were so many large TVs with different sports games all at the same time! Wow just wow. Oh, the food was good also!

Frequently Asked Questions About Petco

Does the Petco Northeast Colorado Springs location have a vet hospital?

No, Petco Northeast Colorado Springs does not have a full-service vet hospital.

Does Petco Northeast Colorado Springs offer vaccinations?

Yes, Petco Northeast Colorado Springs provides vaccinations.