Petco

4.2
1430 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Colorado Springs Pet Store located at 1650 East Cheyenne Mtn.blvd. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1650 E Cheyenne Mtn Blvd, Colorado Springs, CO
80906, United States

Hours

Reviews

4.2
1,427 reviews
5 stars
800
4 stars
318
3 stars
159
2 stars
56
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are generally friendly and helpful, with some standout employees providing exceptional service.

Grooming Issues

Several customers reported negative experiences with grooming services, including injuries to pets and unprofessional behavior.

Fish Department

The fish department is noted for knowledgeable staff, but there are concerns about the health of fish sold.

Store Cleanliness

The store is often described as clean and organized, although some customers found it cluttered and hard to navigate.

Pricing Concerns

Customers frequently mention high prices and value concerns, suggesting that some items may be cheaper elsewhere.
  • RR
    R
    Nov 17, 2025
    5.0
    Great experience! The cashier was upbeat, friendly, kind and professional!!! I will definitely return as regular customer.
  • KH
    Kendal Hodgdon
    Nov 10, 2025
    1.0
    I’m honestly laughing because this place is a complete joke. I’ve spent so much time and money here on food, toys, and grooming. Literally everything for my dog comes from this Petco. I’m a returning customer, yet they still find ways to disappoint me. Back in June, my dog, who is an indoor dog and rarely interacts with other dogs or goes anywhere new, came home from grooming here with a really bad bacterial infection. I was so confused how that could even happen. I ended up spending over 200 dollars on medication and decided not to take him back because it was gross. Fast forward to now, I thought maybe it would be fine if I just brought him in for a quick nail trim. Wrong. So wrong. Within 8 to 12 hours, he started balding again just like before. Another bacterial infection. I called the store and the manager had no solution. How are you a manager and can’t offer any help. I called Petco customer service and they said they would have to consult with my vet. Long story short, they refused to pay for the visit because they said it could have come from something else. My dog is clean, well cared for, and spoiled so that excuse is laughable. I wish I could give zero stars. You pick and choose who you help and clearly loyal customers don’t matter to you. I wasn’t even asking for money. I just expected professionalism and accountability. Maybe next time look up your customer’s history before brushing them off. This location is truly pathetic.
  • DF
    David Fahrig
    Nov 10, 2025
    4.0
    I love it here but they're like a Safeway a little overpriced on their products
  • DW
    Darksong Wolf
    Nov 8, 2025
    5.0
    Brought my dog in for grooming, the staff was very friendly and treated my dog very well. Will definitely return and recommend
  • IL
    Izabel L
    Oct 15, 2025
    3.0
    Staff in store is attentive. Went to the groomer department of the store because we seen their À la Carte happy hour walk in special. They said they couldn’t off us the special and told us to make an appointment for the next day that ended up costing $80 for my 18 pound frenchie. All I wanted was his long hairs trimmed around his fanny, legs, paws and ears. They said “ ma’am if we shave your dog it won’t be good for his coat” yeah I know that. I was not asking for you to shave my dog bald. All my dog got done was a bath, nails, teeth brushed, and paws smoothed. Most likely won’t be coming back for grooming services

Frequently Asked Questions About Petco

Does the Petco Southwest Colorado Springs location have a vet hospital?

No, Petco Southwest Colorado Springs does not have a full-service vet hospital.

Does Petco Southwest Colorado Springs offer vaccinations?

Yes, Petco Southwest Colorado Springs provides vaccinations.