Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Colorado Springs Southwest provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
278 reviews
5 stars
191
4 stars
27
3 stars
8
2 stars
8
1 star
44
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, compassion, and dedication to pet care, highlighting specific team members like Nikki, Tanya, and Dr. Sklar.
Customer Service
While some reviews noted excellent customer service, others reported issues with disorganization, long hold times, and unprofessional behavior from staff.
Wellness Plan Concerns
Several customers expressed dissatisfaction with the wellness plan, describing it as a scam and citing unexpected costs and poor value for services rendered.
Facility Cleanliness
The facility was generally described as clean and welcoming, contributing positively to the overall experience.
Mixed Experiences
Customers reported a mix of positive and negative experiences, with some expressing deep appreciation for the care received, while others shared serious concerns about misdiagnoses and treatment failures.
- CCCarlaOct 23, 20255.0The entire staff does a great job.
- KFKortnie FrancisAug 23, 20255.0Our vet techs Andrew and Rae were so great! They went above and beyond to ensure me and my dog were comfortable and fully taken care of. Thank you!
- TJTeresa JaquezJul 2, 20255.0Banfield pet hospital Tina is amazing with my dog
- CSConstance Tiel SchoppeJul 2, 20255.0Great vets and vet techs at this Banfield facility.
- IIIsabellaApr 24, 20241.0Overdosed my old and arthritis dog. Definitely not bringing any of my other dogs here and don’t recommend👎
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Colorado Springs Southwest?
Banfield Pet Hospital is open Monday through Friday from 8:00 AM to 3:00 PM and is closed on Saturdays and Sundays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services, but you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed.
What preventive care services does Banfield offer for pets?
Banfield offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield?
It's a preventive care plan that includes annual exams, vaccines, early diagnostics, nutrition and dental consultations, and more, designed to keep your pet healthy year-round.
How can I pay for the Optimum Wellness Plan?
Payments can be spread monthly via automatic withdrawal from your bank account or credit card, or you can pay in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet for care, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital located near any pet services or stores where I can shop or groom my pet?
Yes, Banfield Pet Hospital is near PetSmart and PetSmart Grooming, which offer pet supplies and grooming services, making it convenient to care for your pet’s needs before or after your visit.
Are there any shopping centers or retail stores near Banfield Pet Hospital for a convenient visit?
Banfield Pet Hospital is close to Southgate Shopping Center, Ross Dress for Less, Michaels Stores, Famous Footwear, and Verizon, so you can combine your pet care visit with shopping or errands.
What food and dining options are nearby Banfield Pet Hospital?
Nearby dining includes Starbucks, Extreme Pizza, Saladworks, and Chipotle Mexican Grill, providing great options to grab a meal or coffee while visiting the area.
Does Banfield Pet Hospital offer online or remote veterinary services?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.