Staff Care
Many customers praised the friendly and caring staff who treat pets as their own, providing updates and photos during stays.
Grooming Issues
Several reviews highlighted dissatisfaction with grooming services, including unauthorized shaving and inconsistent quality.
Facility Concerns
Some customers reported cleanliness issues and overcrowding, with specific complaints about odors and lack of proper care.
Customer Service
Mixed feedback on customer service, with some praising responsiveness while others reported rudeness and poor communication.
Positive Experiences
Despite some negative feedback, many customers expressed overall satisfaction with their pets' experiences and the facility's offerings.