Petco

4.3
973 reviews

About

Pet StorePet supply storePetco
Visit your Northridge Pet Store located at 8800 Tampa Ave for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
8800 Tampa Ave, Northridge, CA
91324-3519, United States

Hours

Reviews

4.3
968 reviews
5 stars
620
4 stars
184
3 stars
67
2 stars
36
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff, particularly highlighting individual employees like Tommy and Rhianna for their exceptional service.

Grooming Issues

Several reviews expressed dissatisfaction with the grooming services, citing long wait times, poor handling of pets, and lack of communication from staff.

Stock Availability

Customers frequently noted issues with stock availability, particularly for specific dog food brands and other pet supplies, leading to frustration.

Cleanliness Concerns

Some reviews raised concerns about cleanliness in the store, including reports of rodent droppings and overall hygiene.

Pricing Complaints

There were multiple mentions of high prices for grooming services and pet supplies, with some customers expressing a preference for competitors due to better pricing.
  • TT
    Tuula
    4 days ago
    1.0
    The young man helping me at the register was kind enough to stop talking to his co worker to help ring me up only to get on his personal phone and scroll and play on it while ringing us up. Completely unprofessional and will not be returning to a store that was so dirty with staff is unprofessional. I’ll be shopping at Petsmart from now on.
  • AL
    Antolina De leon
    6 days ago
    5.0
    Los cajeros siempre lo ayudan a uno con una sonrisa ☺️ muy amables
  • IR
    Ivan Rodriguez
    Dec 25, 2025
    5.0
    Came in to get to get my dog treats and walked out with a Santa suite for Christmas! Epic gift! Made our Christmas! They had everything i wanted and more! Plus no wait in line! Got what i needed and out! Good costumer service! To go place for my dog!
  • AO
    Angela Ouchi
    Dec 10, 2025
    5.0
    I was looking for a specific item and I asked the checker about it. She went to go get it from the shelf for me. She came back and rung me up. She noticed the advertisement I showed her had a lower price online. She honored that price I showed her. It was like $6 cheaper. I am very appreciative that this checker went out of her way to find me the product and even gave me the online price. Thank you for your wonderful service.
  • FM
    Flor Monroy
    Nov 30, 2025
    5.0
    The Northridge location is the best when it comes to customer service. Andrew helped me patiently with my rewards. I spend a lot of money every two weeks on my cat and dog, and every time I visit other locations, they either tell me I have no points or they don’t even check. But today, Andrew took the time to help me fix my account, and he even called customer service until I received my $10 reward. Thank you so much, Andrew — you rock!

Frequently Asked Questions About Petco

Does the Petco Northridge location have a vet hospital?

Yes, Petco Northridge has a full-service vet hospital.

Does Petco Northridge offer vaccinations?

Yes, Petco Northridge provides vaccinations.