Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1339 Dewar Drive in Rock Springs, WY 82901
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
394 reviews
5 stars
331
4 stars
27
3 stars3
2 stars5
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly highlighting individuals like Lacie, Branden, and Dakota for their excellent service.
Sales Experience
Several reviews mentioned positive experiences during phone upgrades and plan changes, with staff providing thorough assistance and ensuring customer satisfaction.
Negative Experiences
A significant number of reviews reported poor customer service, including rude behavior from staff, misinformation about pricing, and lack of support for issues.
Product Knowledge
While some staff were noted for their knowledge and ability to assist with product inquiries, others were criticized for lacking essential information and skills.
- SJSuzanne James4 days ago5.0The young lady was very helpful and knowledgeable. She was very kind as well. She understood my grandson getting into a few things.
- DPDavaughn PachecoDec 15, 20255.0Awesome customer service and super helpful
- CHcraig hawksDec 2, 20255.0Great Job!!! Thank you all
- RBRichard BaldwinNov 18, 20255.0Young gal did a good job
- PTPam TrekellNov 14, 20255.0Lacey is the best, very kind and knowledgeable. She made our visit a great experience.
Frequently Asked Questions About Verizon
What products and brands does Russell Cellular offer at its Rock Springs location?
Russell Cellular offers products including Verizon Wireless service, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid plans. They carry brands such as Verizon, Samsung, Google, Apple, Motorola, and LG.
Where is Russell Cellular located in Rock Springs, WY, and what are its hours of operation?
Russell Cellular is located at 1339 Dewar Dr, Rock Springs, WY 82901. It is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular offer pickup or delivery services?
Russell Cellular offers in-store pickup services but does not provide delivery services.
What payment options are accepted at Russell Cellular in Rock Springs?
Payment options include American Express, Cash, Discover, MasterCard, and Visa. Debit cards are accepted, but cash-only payments are not required.
Is the Russell Cellular store accessible for individuals with disabilities?
Yes, the store has a wheelchair-accessible entrance for customers with disabilities.
How can I schedule an appointment or manage my services with Russell Cellular?
You can schedule services and manage your Verizon account using the My Verizon app, available via the Apple App Store at https://apps.apple.com/us/app/my-verizon/id416023011 or through the quick link https://m.vzw.com/naR38wFT?locationcode=2553201.
What nearby places can I visit before or after shopping at Russell Cellular in Rock Springs?
Nearby you can visit Planet Fitness for a workout, Albertsons for groceries and pharmacy needs, and Sweetwater Sno N’ Jo for coffee and smoothies. These locations offer convenient options for a variety of activities around your visit to Russell Cellular.
Are there other mobile phone stores near Russell Cellular in Rock Springs?
Yes, nearby mobile phone stores include Union Wireless and The Phone Shop. These stores can be useful alternatives or complementary options when considering different mobile services or devices.
Can I combine a visit to Russell Cellular with some recreational activities nearby?
Yes, Bittercreek Bark Park is close by if you want to enjoy some outdoor time with your dog, while the Rock Springs Animal Control center offers local pet services. Additionally, nearby gyms like Planet Fitness provide fitness options before or after your visit.
Does Russell Cellular support community or charitable initiatives in the Rock Springs area?
Yes, Russell Cellular supports community outreach and participates in the RC Cares program, showing their commitment to local community involvement.