Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1339 Dewar Drive in Rock Springs, WY 82901
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
391 reviews
5 stars
328
4 stars
27
3 stars3
2 stars5
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for rudeness and lack of assistance.
Sales Experience
Several customers reported positive experiences with sales associates who were friendly and informative, but there were also complaints about misleading quotes and upselling.
Product Knowledge
Many customers appreciated the staff's product knowledge and ability to answer questions, although some felt that certain employees lacked the necessary expertise.
Billing Issues
Multiple reviews highlighted problems with billing discrepancies and hidden fees, leading to customer dissatisfaction.
Store Environment
The store environment received mixed feedback; some found it welcoming and friendly, while others reported feeling ignored or uncomfortable.
- RBRichard Baldwin5 days ago5.0Young gal did a good job
- PTPam TrekellNov 14, 20255.0Lacey is the best, very kind and knowledgeable. She made our visit a great experience.
- DGDavid GearhartOct 10, 20255.0We upgraded our phones. Lacie was our sales person. Lacie was outstanding. We are very happy with our new Pixel 10 Pro XL phones. Lacie set them up for us. Everything on our old phones is now on the new phones. Lacie was professional and smart and we thank her.
- CCCatherine CarribouAug 6, 20255.0Very helpful and informable. Polite.
- TLTrinh LeJul 22, 20251.0We need to solve some problems directly there they ask to call the switchboard. So what is the point of opening a shop, let them sit around and receive money,The young girls there should be fired who have no experience in consulting customers, and then they work together and don't want to serve customers, and their attitude towards customers is shown on their faces. They do nothing but sit around and do nothing, it's unbearable, I regret using this service.
Frequently Asked Questions About Verizon
What products and brands does Russell Cellular offer at its Rock Springs location?
Russell Cellular offers products including Verizon Wireless service, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid plans. They carry brands such as Verizon, Samsung, Google, Apple, Motorola, and LG.
Where is Russell Cellular located in Rock Springs, WY, and what are its hours of operation?
Russell Cellular is located at 1339 Dewar Dr, Rock Springs, WY 82901. It is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular offer pickup or delivery services?
Russell Cellular offers in-store pickup services but does not provide delivery services.
What payment options are accepted at Russell Cellular in Rock Springs?
Payment options include American Express, Cash, Discover, MasterCard, and Visa. Debit cards are accepted, but cash-only payments are not required.
Is the Russell Cellular store accessible for individuals with disabilities?
Yes, the store has a wheelchair-accessible entrance for customers with disabilities.
How can I schedule an appointment or manage my services with Russell Cellular?
You can schedule services and manage your Verizon account using the My Verizon app, available via the Apple App Store at https://apps.apple.com/us/app/my-verizon/id416023011 or through the quick link https://m.vzw.com/naR38wFT?locationcode=2553201.
What nearby places can I visit before or after shopping at Russell Cellular in Rock Springs?
Nearby you can visit Planet Fitness for a workout, Albertsons for groceries and pharmacy needs, and Sweetwater Sno N’ Jo for coffee and smoothies. These locations offer convenient options for a variety of activities around your visit to Russell Cellular.
Are there other mobile phone stores near Russell Cellular in Rock Springs?
Yes, nearby mobile phone stores include Union Wireless and The Phone Shop. These stores can be useful alternatives or complementary options when considering different mobile services or devices.
Can I combine a visit to Russell Cellular with some recreational activities nearby?
Yes, Bittercreek Bark Park is close by if you want to enjoy some outdoor time with your dog, while the Rock Springs Animal Control center offers local pet services. Additionally, nearby gyms like Planet Fitness provide fitness options before or after your visit.
Does Russell Cellular support community or charitable initiatives in the Rock Springs area?
Yes, Russell Cellular supports community outreach and participates in the RC Cares program, showing their commitment to local community involvement.