Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Martinsburg, WV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
462 reviews
5 stars
363
4 stars
25
3 stars
11
2 stars3
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Mike, Brian, and Dylan.
Professionalism
Several reviews highlighted the professionalism of the staff, particularly in handling customer inquiries and providing solutions.
Sales Practices
Numerous complaints were made about undisclosed fees and aggressive sales tactics, leading to frustration among customers.
Store Experience
While some customers had positive experiences, others reported long wait times and poor service, indicating inconsistency in store operations.
Technical Assistance
Customers appreciated the assistance with phone setups and data transfers, noting that staff were thorough and patient.
- JCJason CameronOct 17, 20255.0Mike , was absolutely fantastic. Professional, answered all questions, extremely knowledgeable, able to provide insight and solutions that made my experience at the Martinsburg Verizon store a wonderful experience.
- CGCurtis GleasonOct 15, 20255.0Mike helped us at the Store & was very helpful!
- KBKate BurnsOct 11, 20251.0They traded my phone in under the wrong phone number and luckily I called Verizon directly so am not out $850. He didn’t apply the promo! It gets worse! The guy deleted my mother’s 12 pro max from the account versus trading in my old iPhone 12!!!! They don’t answer the phone and I cannot get anyone to call me.
- GBgary buddSep 26, 20255.0Mike was very professional and answered all my questions. Ended up getting a new Apple Watch in the process. Very pleased with the service center.
- RBRicc BakerSep 19, 20255.0Made sure I was taking care of and that I understood everything.. Got the new iPhone 17 pro max
Frequently Asked Questions About Verizon
What is Victra and what products do they offer?
Victra is a Verizon Authorized Retailer in Martinsburg, WV, offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
Where is the Verizon Authorized Retailer located in Martinsburg?
The store is located at 14679 Apple Harvest Dr, Ste 104, Martinsburg, WV 25401.
What are the store hours for Verizon in Martinsburg?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What payment methods are accepted at this Verizon Authorized Retailer?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the store offer in-store pickup for online orders?
Yes, the store offers in-store pickup service for orders.
What brands of wireless devices and accessories are available at this Verizon store?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
How can customers contact the Martinsburg Verizon location?
Customers can call +1 304-433-8510 or email Info@victra.com for inquiries.
What nearby places can customers visit when coming to the Verizon store?
Nearby places include Aspen Dental for healthcare, Sheetz for convenience and gas, and TJ Maxx for shopping, which customers might find useful before or after their visit.
Are there dining options near the Verizon Authorized Retailer in Martinsburg?
Yes, nearby dining options include McDonald's, Taco Bell, Chick-fil-A Martinsburg, Arby's, and Waffle House, perfect for grabbing a meal during your visit.
What services are offered at the nearby UPS Access Point location?
The nearby UPS Access Point location provides courier and delivery services as well as shipping center and post office functions, convenient for shipping needs near the Verizon store.