Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Charleston, WV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
316 reviews
5 stars
270
4 stars
25
3 stars
6
2 stars0
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and friendly demeanor, particularly highlighting employees like John, Macy, and Allison.
Service Efficiency
Numerous reviews noted quick service and efficient problem resolution, with several customers mentioning fast turnaround times.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences, particularly regarding billing issues and service at other locations.
Product Knowledge
Customers frequently commented on the staff's expertise and ability to provide valuable information about products and plans.
- MHmason hopkinsDec 26, 20255.0Whatever they are paying John is not enough!! I am writing to express my utmost admiration for John's exceptional service skills. He demonstrated a remarkable ability to juggle multiple customers at once, never compromising on the quality of service or making anyone feel ignored. Pay this man before he decides to take his talents elsewhere
- MMMoeNov 19, 20251.0I went to this terrible place three times and their service was awful. They couldn't change my number and they don't know what they're doing. I kept going back and forth. I don't recommend going to this place.
- RLRob LillyOct 4, 20255.0John is the best! He always works hard to make sure you get what you want and leave happy
- EMEric MccoySep 23, 20255.0Was really good Macy was nice and did a great job.
- BDBig dick daddySep 6, 20255.0Awesome sales guy.
Frequently Asked Questions About Verizon
What products and services does Verizon at 3000 Charleston Town Ctr offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon in Charleston, WV?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:30 PM to 6:00 PM.
Does this Verizon location support in-store pickup?
Yes, this location offers in-store pickup services.
What payment options are accepted at Verizon 3000 Charleston Town Ctr?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is Verizon at Charleston Town Center wheelchair accessible and LGBTQ welcoming?
Yes, the store welcomes LGBTQ customers and is wheelchair accessible, offering free Wi-Fi and multiple payment options including mobile NFC payments.
What brands of devices and accessories can I find at this Verizon store?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, and more.
Are there any nearby food options to visit before or after shopping at Verizon?
Yes, nearby food options include Dairy Queen for ice cream, Great American Cookies for desserts, McDonald's, Sarku Japan for Asian cuisine, Chick-fil-A for chicken meals, and Charleys Cheesesteaks for sandwiches.
What nearby retail stores could I visit along with Verizon?
You can visit nearby retail stores like Champs Sports, Journeys, Zales jewelry, The Children's Place, Family Christian, New York & Company, and GameStop.
Are there any nearby services for beauty and wellness near Verizon?
Yes, Nail Studio, a nail and beauty salon, is nearby if you want to relax with some beauty treatments after your visit.
Can I find other mobile phone stores near the Verizon location?
Yes, nearby mobile phone stores include the AT&T Store, Cricket Wireless Authorized Retailer, and Metro by T-Mobile, which you can visit for alternate carriers or accessories.