Verizon

4.4
192 reviews
Get DirectionsCallWebsite

Business Details

1955 W Washington St, West Bend, WI
53095, United States
(414) 875-3460
https://stores.cellularsales.com/us/wi/west-bend/1955-w-washington-st
GoogleFacebookInstagramTwitter

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is West Bend’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
1955 W Washington St, West Bend, WI
53095, United States

Hours

Reviews

4.5
184 reviews
5 stars
154
4 stars
7
3 stars
2
2 stars
0
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of representatives like Katie, Makenna, and Adam.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences with certain staff members, citing issues with attitude and misinformation.

Product Knowledge

Several reviews highlighted the staff's expertise in helping customers choose and set up devices, with many customers feeling well-informed after their visits.

Store Environment

The store was frequently described as clean and well-maintained, contributing to a positive shopping experience.

Follow-Up Service

Customers appreciated the follow-up assistance provided by staff, ensuring that issues were resolved even after the initial visit.
  • JJ
    Jade
    Nov 10, 2025
    1.0
    Never coming back to this location. Not helpful at all
  • JS
    John Smith
    Nov 10, 2025
    1.0
    You're better off going to have a root canal without anesthetic than deal with this store. These people don't know anything. Save your time and go to a different location.
  • JF
    Jeffrey Fait
    Nov 4, 2025
    5.0
    I love having this store available right in West Bend. It’s so convenient and it feels like we get small town personal service every time we need something. Most recently, Katie went above and beyond to make sure we were satisfied. Outstanding customer service.
  • DW
    Darrell Wiedmeyer
    Oct 17, 2025
    5.0
    Katie, has been our representative for a few years and is absolutely amazing. I would recommend Verizon and her customer service hands down.
  • DW
    Dave Wiese
    Oct 8, 2025
    1.0
    Some of the associates are ok, but others have major attitude. They lie about billing, locking you in at a rate then you get billed for hundreds more than what you were quoted. Wish I would've stayed with US Cellar.
Read more reviews on Google

Frequently Asked Questions About Verizon

What types of devices can I purchase at Verizon in West Bend?

You can purchase the latest smartphones including iPhone 17 Pro Max, Google Pixel 10 Pro XL, Samsung Galaxy S25 Ultra, as well as tablets and accessories from brands like Apple, Samsung, Motorola, Google, and more.

What services does Verizon in West Bend offer?

They offer personalized service, device upgrades, trade-in options, wireless plans including prepaid, mobile hotspot, Hum smart car services, home phone and internet on America's most reliable network.