Verizon

Reviews

• CM

  Carrie M

  2 days ago
  5.0
  Shane was friendly, super knowledgeable and patient. Highly recommend!
• KH

  Kevin Hendryx

  Aug 26, 2025
  5.0
  OK, latest update: restoring the five-stars, today's drop-in was problem-free, two staffers on hand, no waits, no trouble getting answers to questions and diagnoses of glitches on my devices. Bad mood over a visit a few months ago caused a surly review revision, which I now wish to adjust. Normally, the service at this store and a linked one in Mt. Horeb has been exemplary. I do not want one bad experience to sully the over-all rating. **** Gotta dock two stars today -- with only one employee working, I've been compelled to wait behind three other people needing assistance and after an hour of sitting there, I had to leave and tend to other things. Hauled in all my devices and paperwork and peripherals for nothing. I can't keep making wasted trips to get questions answered or billing issues clarified. **** So, as a Verizon customer since 2008, I know a trip to a Verizon store for services or troubleshooting or new devices can be a dicey thing. Everything depends on the quality and expertise of the manager and employees, and that can vary wildly between locations. I can happily say that this (new) location is a superior example of how a Verizon store should be run. If you've been put off by past experiences at other stores, give this one a try (or the affiliated Mt. Horeb store) and you will not be disappointed. Excellent customer service and efficient processes make this a go-to destination when other stores or other providers let you down. Believe me, I know what it is like to have an emergency with cell phones or internet service and how hard it can be to resolve these. I can't say enough about how responsive and helpful this store has been to me. Will post a similar boost for the Mt. Horeb store.
• GZ

  Gerta Zinda

  Aug 14, 2025
  5.0
  Brandon was very nice to work with and knew how to help us out getting set with new updated phones. Thanks Brandon
• BR

  Bruce Roberts

  Jul 26, 2025
  5.0
  Very helpful staff. I recommend this location which is very convenient for residents in the area.
• JO

  John O'Neill

  May 22, 2025
  5.0
  Awesome, had a broken phone they got me set up and were even able to salvage my stuff from the cloud. barely even noticed a change to my phone. These people are awesome! Highly recommend!

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