Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Onalaska for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
413 reviews
5 stars
185
4 stars
63
3 stars
28
2 stars
24
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of assistance.
Wait Times
Long wait times reported by many customers, often exceeding initial estimates, leading to frustration.
Sales Practices
Concerns raised about aggressive upselling and misinformation regarding plans and promotions, causing dissatisfaction among customers.
Staff Knowledge
While some staff members were noted for their knowledge and professionalism, others were criticized for lack of expertise and poor problem-solving skills.
Store Management
Inconsistent experiences reported, with some customers praising management for improvements, while others expressed disappointment in handling customer issues.
- MVMarsha VonarxNov 17, 20255.0I had the Best service tonight at the Onalaska Verizon store. Connor was the employee he was very kind and genuine and took care of what I thought was a scam on an online Verizon employee that was more concerned on his commission then anything else. Connor redid my whole Verizon account and made my payment just what it has always been. I didn’t want my payment to go up because of just retiring. Plus he made sure to get rid of things o didn’t use. Connor is very professional and I would recommend him to everyone. Thank you Connor you made my life so much easier plus my trip coming up. Thanks Marsha Looking at other reviews it sure looks like Connor is a very dedicated employee that knows what he is doing and very helpful to many.
- THTom HeffernanOct 29, 20251.0Terrible Customer Service!
- TWTim WantochOct 24, 20255.0Just had the best experience in the store with Jacob Who is trained by Brandon both did amazing
- DWDeb WingOct 22, 20255.0I really appreciated the kindness & patience I was given during my visits there setting up my new phone. Service with a Smile!! Also very helpful ☺️
- JZJustin ZmyewskiSep 4, 20251.0Expect to wait a minimum 45 minutes. Super slow! Half the employees are helping and the other half are in back. Or 3 people are helping one customer because the phones are not user friendly to transfer data when buying a new phone. Go to Copland Avenue or Winona. 10 times faster I promise you!!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Onalaska, WI?
The Verizon store in Onalaska is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Which 5G smartphones are available at the Verizon store in Onalaska?
The Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an in-store appointment at the Verizon Onalaska location?
Yes, you can schedule an in-store appointment online or via the My Verizon app for your convenience.
What are the pickup and delivery options available at Verizon Onalaska?
Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express locker pickup, and same-day delivery in select areas.
Does Verizon Onalaska accept mobile NFC payments and debit cards?
Yes, Verizon accepts mobile NFC payments, debit cards, and paychecks but does not require cash only payments.
Which brands of mobile devices does Verizon Onalaska carry?
Verizon carries brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of business products does Verizon Onalaska offer?
They offer business cell phones, mobile hotspots, business tablets, and business laptops.
Which nearby restaurants can I visit before or after shopping at Verizon Onalaska?
You can visit nearby restaurants such as Subway, Ciatti's Italian Grill, Crooked Pint, and Wendy's for dining options.
Are there nearby coffee shops near Verizon Onalaska for a quick break?
Yes, Moka is a nearby coffee shop and cafe where you can relax before or after your Verizon visit.
Where can I find other mobile phone stores near Verizon Onalaska?
Nearby mobile phone stores include U.S. Cellular and UScellular, offering additional telecommunications services.