Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Oconomowoc, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1416 Olympia Fields Dr.
Details
- Requires appointmentNot available
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
652 reviews
5 stars
617
4 stars5
3 stars1
2 stars4
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Mason, Milo, and Marcos.
Efficiency
Several reviews noted quick service and efficient problem resolution, with customers appreciating the minimal wait times and smooth processes.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences, particularly regarding unresolved issues and perceived lack of assistance from certain staff members.
Sales Pressure
A few reviews mentioned feeling pressured during the sales process or encountering issues with billing and promotions, suggesting a need for clearer communication.
- TKTOM Kurzawa1 day ago5.0Mason was super helpful, he helped me reset my voicemail. Would recommend for any phone business. He was very knowledgeable and didn't make me feel silly for my problems or lack of understanding.
- JOJeanette OJan 3, 20265.0Renee was fantastic right before Christmas, very helpful and patient! And Mason was a one-man show on a Saturday and handled everything with patience, grace and excellent customer service.
- IGIzzy GDec 27, 20255.0Great customer service from Renee and Mason and super nice to my daughter, me and my wife, amazing time super cool and helpful people, couldn’t have had a better experience with getting a new phone.
- HLheather lepistoDec 22, 20255.0Stopped in to get a quote to switch over from our current carrier and Renee went above and beyond to help us out!! To be treated like that and we aren’t even customers was truly amazing! Merry Christmas 🎄 Renee! We will see you soon!
- TSTeagan StormDec 14, 20255.0Me and my parents went in to get me a new phone/upgrade my phone. Mason was a very big help he knew how to answer every question we had (normally when we have gone in the past its been a different story) but Mason was such a help! If you need help ask for Mason he was more than amazing. He was very kind and was making jokes with us and making us feel very welcomed! We were in and out the quickest we have ever been. Thank you so much for all your help Mason!
Frequently Asked Questions About Verizon
What services does Verizon Wireless Zone in Oconomowoc offer?
Verizon Wireless Zone in Oconomowoc offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, bill payments, new lines, upgrades, device activation and financing, wet phone recovery, and more with award-winning customer service.
What are the operating hours of Verizon Wireless Zone at 1416 Olympia Fields Dr?
The store operates Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Can I pick up my online order at the Verizon Wireless Zone store in Oconomowoc?
Yes, the store offers in-store pickup and curbside pickup services.
What brands and products can I find at the Verizon Wireless Zone in Oconomowoc?
They offer products from Verizon, Apple, Samsung, Google, Motorola, LG, and accessories like Otterbox cases, Mophie chargers, and JBL headphones including smartphones, tablets, wireless devices, smartwatches, and mobile hotspots.
What payment options are accepted at Verizon Wireless Zone in Oconomowoc?
Payments can be made using Android Pay, Apple Pay, Cash, Discover, Financing, Invoice, MasterCard, Samsung Pay, and Visa.
Is Verizon Wireless Zone in Oconomowoc accessible for individuals with disabilities?
Yes, the store has wheelchair accessible entrance and parking, and welcomes LGBTQ customers.
How can I schedule an appointment or manage my Verizon account for the Oconomowoc store?
You can schedule appointments and manage your account via the My Verizon app or the appointment website at https://wirelesszone.com/appointments/.
What nearby places can I visit around Verizon Wireless Zone in Oconomowoc?
Nearby you can visit Dollar Tree for discount shopping, Planet Fitness for a workout, and Eat Smart Café for a meal or coffee before or after your visit to Verizon Wireless Zone.
Are there other mobile phone stores near Verizon Wireless Zone in Oconomowoc?
Yes, nearby mobile phone stores include UScellular, U.S. Cellular Authorized Agent - MK Cellular, Inc., and another Verizon location, providing alternative options for wireless services.
What dining options are available near the Verizon Wireless Zone store in Oconomowoc?
You can find dining options such as Subway, Brewers Two Cafe, Quiznos, and Tropical Smoothie Cafe nearby for a variety of meals and beverages.