Verizon

Reviews

• AB

  Alau Browe

  Nov 8, 2025
  5.0
  I needed an upgrade due to my phone not working to its full capacity. The staff Lindon Victor and Kennesha gave me many options with great deal recommendations. My phone was very old and had issues transferring but the fought to the end and got everything over to the new phone. I give this store a 10/10 great customer service!!!!
• RM

  Ryan Mackman, MBA, MHA

  Nov 7, 2025
  5.0
  Special shoutout to the team at the Third Ward Verizon store! My wife and I needed to upgrade our phones because they were no longer going to receive security updates. I’ll admit, I usually dread getting a new phone since it’s such a hassle to set everything up again. Heaven and Victor helped us take advantage of a great promotion and provided a ton of helpful information to make sure we chose the right phones and accessories. I thought the protective case I had was still the best on the market, but Victor walked us through what’s new this year and why the updated designs are better. Since our phones had to be ordered, Heaven coordinated everything perfectly and set up a follow-up appointment for us. When we came back, Landon spent about an hour and a half helping get both of our phones online, cloned, and fully set up. His shift actually ended while we were still working, but he stayed to make sure everything was finished properly (alongside another very kind team member who had just started her shift—unfortunately, I didn’t catch her name). All in all, it was a fantastic team effort from Victor, Heaven, Landon, and the final associate who helped us wrap things up. I’m not someone who enjoys the phone upgrade process, but the Third Ward Verizon team made it smooth and stress-free. We’re now all set up and back to normal life with our new phones—thank you!
• CS

  Chris Sheridan

  Oct 31, 2025
  5.0
  Sydney was knowledgeable, professional, and vey helpful. The best!
• EC

  Ed Cool

  Sep 30, 2025
  5.0
  Great service, super kind, and extremely knowledgeable. This guys the retail king! Thanks a lot Victor, you saved me so much Trouble!
• MK

  Mitch Kim

  Sep 16, 2025
  5.0
  Kennesha Brown at the victra store in Milwaukee was single handedly the most helpful customer service representative I’ve ever had in my 23 years of life. I had a problem I’d gone to 2 stores, a 1 hour phone call, and a sales representative named Kevin, and had gotten absolutely nowhere with in 2 weeks. Out of desperation, I went into the store by my house and Kennesha was so helpful. She went above and beyond, it wasn’t even a problem the store was responsible for or could help with, but she walked me through dialing 611, who to ask for, and was incredibly kind and helpful. She even gave me her business card and said “let me know if you need anything else”. I’ve never written a review for anything in my life, but I wrote this one because she was that good. Put her in the Verizon hall of fame along side whoever invented cell towers. Thank you Kennesha!

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