Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Kaukauna, WI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
229 reviews
5 stars
187
4 stars
14
3 stars
5
2 stars
4
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the helpfulness and knowledge of the staff, particularly highlighting individuals like Todd, Jordan, and Josh for their exceptional service.
Staff Efficiency
Many reviews noted that staff were efficient and able to handle multiple customers simultaneously, although some mentioned issues with being understaffed during busy times.
Knowledgeable Staff
Customers frequently commented on the staff's knowledge about products and services, which contributed to a positive experience.
Mixed Experiences
While many customers had positive experiences, some reported long wait times and dissatisfaction with service, particularly regarding appointment management.
Store Environment
The store was described as friendly and welcoming, with a pleasant atmosphere that made customers feel comfortable.
- KBKathy Vanden bloomenOct 11, 20255.0Very helpful customer service.
- SPScott PynenbergOct 7, 20255.0Staff was very knowledgeable and was very efficient with my time.
- PVPhil VanderlindenSep 19, 20255.0Associate was. On the ball great job
- LNLisa NicksSep 12, 20255.0Dylan was very helpful when I purchased my new phone. He explained everything in terms I understood.
- CGChristine GoetschAug 27, 20255.0I was on the phone for over 2 hours this morning & 5 different reps who did NOTHING for my problems with my phone. I then came to Victra in Kaukauna & Michael was fabulous! He fixed my problem immediately. I thank Michael & only Michael for the great customer service this morning!
Frequently Asked Questions About Verizon
What types of products are available at Verizon in Kaukauna, WI?
Verizon offers a full range of wireless devices including smartphones, tablets, wearable devices, mobile broadband, laptops, audio accessories, cases, power accessories, and SIM cards.
What services does the Verizon authorized retailer in Kaukauna provide?
They provide new lines, upgrades, new devices, and accessories to customers.
What are the store hours for Verizon in Kaukauna, WI?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does the Kaukauna Verizon store offer in-store pickup?
Yes, the store offers in-store pickup service for your convenience.
Which payment options are accepted at this Verizon location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon store in Kaukauna?
Yes, free Wi-Fi is available at this location.
What languages are supported by the staff at Verizon Kaukauna?
The staff supports both English and Spanish languages.
What nearby dining options can I visit before or after shopping at Verizon Kaukauna?
Nearby dining options include New China Wok for Chinese food, Little Caesars Pizza for American-style pizza, and Image Nutrition for smoothies and specialty groceries.
Are there any beauty or wellness services close to Verizon Kaukauna?
Yes, you can visit nearby places like Luxx Nails & Salon, Styles by April beauty salon, Iris Spa for massage therapy, and Hanna's Nails & Salon for nail care.
What nearby health and medical services are available around Verizon Kaukauna?
Nearby health services include dentists such as Krupka Dental Associates and John Krupka, Dr. DDS, SC, chiropractic clinics like Haanen-Zilisch-Smith Chiropractic Clinic, and optometry services at Clear Approach Optometry.