Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Janesville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
221 reviews
5 stars
125
4 stars
19
3 stars
18
2 stars
12
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Service Issues
Several reviews mentioned significant problems with service, including incorrect information, unresolved issues, and poor communication among staff.
Billing Concerns
Customers expressed frustration over unexpected charges and difficulties in resolving billing discrepancies.
Store Experience
While some customers had positive experiences with quick service, others reported long wait times and dissatisfaction with the store's operational hours.
Mixed Reviews
Overall, feedback was mixed, with some customers expressing loyalty and satisfaction, while others had negative experiences leading to a desire to switch providers.
- AFAutumn Ferreira4 days ago5.0I needed help switching from spectrum because my phone stopped working completely. It was less than 6 months old. Spectrum was SOOOOO unhelpful. They LITERALLY told me where was nothing they would do, and I pay them SO much money for insurance. They said since it "just stopped working" and there was no damage it wouldn't be covered. I thought about leaving a bad review for them, but I'll just leave a great review for Jose and Kristopher who really helped me today. My phone is my BUSINESS and my lifeline. They got me all hooked up, paid off my old phones (me and my husband) and were so nice to me. THANK U!!!
- D1darkevan 1990Nov 15, 20255.0Friendly staff
- MSMary SchaeferJul 17, 20251.0Paid $30.00 to have tech transfer items to new phone as I did not want Facebook on new phone. Tech said he could transfer everything over and would not transfer Facebook. Well, Facebook was transfered. Could easily have transfered things myself. Not happy.
- ZLZaya LoudJun 15, 20255.0He’s amazing I’ve had such a rough week and when I came in he was so understanding and provided the best service possible thank you Thomas
- THThomas HastreiterMay 20, 20251.0This was the worst experience I've ever had with a cell phone company. Employees telling us different reasons why things aren't working properly. One employee told us how how to handle an issue. Problem didn't get resolved. Went in next day another employee says "why would you do that" I explained his co worker told me to. He goes "ok but why would you do that. " like I'm an employee there and know what I should be doing. Never ported my number right. Told me the porting got canceled so I switched providers. However port never was canceled even though they kept telling me it was. Had to go in 3 times to figure it out. All in all horrible experience. Glad I got out within the 30 days. Never again
Frequently Asked Questions About Verizon
What are the Verizon store hours in Janesville?
The Verizon store in Janesville is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday 9:00 AM to 6:00 PM, and Sunday 10:00 AM to 5:00 PM.
What brands of smartphones does the Verizon Janesville store offer?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online to ensure personalized service at the Verizon Janesville store.
Does Verizon Janesville offer online ordering and pickup options?
Yes, online orders can be picked up in-store, shipped with free 2-day shipping, or delivered same-day in select areas.
What types of services are available at this Verizon location?
The store provides mobile plans, wireless internet plans, and voice plans to meet various customer needs.
Which payment methods are accepted at Verizon Janesville?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash only transactions.
Is free Wi-Fi available at the Verizon Janesville store?
Yes, the Verizon store offers free Wi-Fi to customers during their visit.
What nearby restaurants can I visit before or after shopping at Verizon Janesville?
Nearby restaurants include Papa Murphy's for pizza, Noodles & Company for American dishes, and Qdoba Mexican Grill for Mexican cuisine.
Are there other mobile phone stores near the Verizon Janesville store?
Yes, nearby mobile phone stores include Sprint Store By Universal Wireless Janesville, T-Mobile, and Spectrum for telecommunications services.
What local places of interest are close to the Verizon store in Janesville?
Nearby you can find Festival Foods supermarket, the YMCA of Northern Rock County gym and sports venue, and the Amazon Locker - Desolina for package pickup.