Business Details
About
Veterinarian Emergency ServicesVeterinary Clinics & Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Veterinary Emergency Service
3710 East Racine Street, Janesville, WI
53546, United States
Hours
Reviews
3.6
194 reviews
5 stars
116
4 stars
7
3 stars1
2 stars
10
1 star
60
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with end-of-life decisions for their pets.
Staff Professionalism
While some reviews highlighted exceptional staff professionalism and thoroughness, others criticized the lack of communication and perceived negligence during visits.
Long Wait Times
Numerous reviews mentioned long wait times, sometimes exceeding several hours, which led to frustration among pet owners seeking urgent care.
Cost Transparency
Several customers appreciated the upfront pricing and transparency regarding costs, although some felt the charges were excessive for the services provided.
Emergency Availability Issues
There were complaints about the clinic being at capacity or closed during posted hours, leading to critical situations where pets could not be seen.
- LBlorne bushorNov 17, 20251.0Took my dog here due to vomiting with small specks of blood in it visible on a paper towel. Vet tech examined him writing down what we said. Vet tech went to talk with the DVM. We waited a long time, the DVM came in and did a shorter version of the Vet techs exam. Then proceeded to say the specks of blood were not uncommon. Also the said we could do Xrays for another $350 (he had eaten and pooped so there was NO blockage) or sub Q fluids and anti vomiting medicine. We waited LONG again and when we went leave, walked out to the reception they came running out saying they were ready now to do fluids. $500 dollar bill for almost nothing. $250 for the "exam" WHAT A JOKE.
- PSPamela StierNov 13, 20251.0Had a very bad experience at this clinic. Wait time was horrible but kind of expected that. The receptionist was very nice and compassionate but once we got to the back was treated very rudely. Our dog was scared and nipped one of the techs which we felt very bad about 45 mins later the vet came in to scold us over this and complaining that now she is down a staff member. Um hello do you want to know what wrong with our dog. One more hour in the little room finally comes back complaining that now they will have to figure out a way to sedate the dog to do exam. 20 more mins tech comes in wants us to lasso the dog when we hesitate got eye rolls and heavy sighs along with looks of discust. We ended up having to put our dog down which was heart breaking and the staff being unprofessional and down right rude made the experience even worse. You would think for the astronomical fees they charge the company might train their staff how to treat people. Other people that were there had the same complaints everyone was talking about it.
- NHNancy HollenbeckNov 8, 20255.0Fantastic service! My 5 month old puppy has pneumonia. They treated her with so much love and care. They spent a lot of time explaining their findings to me, what my options were and the costs associated with each option. I never felt rushed. Dr. Paulson and her team made me feel like my puppy was in the best of hands. Even Sylva at the front desk was all about our care. She offered tea and coffee, and when I mentioned I was copy, she turned the heat up!! A-1 care and service. (And less than 24 hours later, my puppy is doing so much better! )
- CHChristopher HebbleOct 27, 20251.0I talked to someone here about my cat who has been peeing all over the home for years now and not once did the person I spoke with say they don't put down cats with behavior problems. It's sickens me to know that people seem to have a conscience about a pet that's not even there's but will go eat animal products every day of the week. Hypocritical and disgusting. I took my cat here initially because he had to get his tail amputated and now I'm supposed to go along with the idea living with a cat that pisses everywhere is ok. What a joke!!! Think about your decision to deny me while your eating a chicken sandwich and how much suffering those animals endure before landing on your plate.
- PSPaige SmartoOct 26, 20255.0Refer to picture for review- I screenshotted What I wrote from yelp.
Frequently Asked Questions About VCA Veterinary Emergency Service
What are the operating hours of VCA Veterinary Emergency Service in Janesville?
VCA Veterinary Emergency Service is open Monday to Friday from 5:00 PM to 1:00 AM, and on Saturday and Sunday from 2:00 PM to 1:00 AM.
What types of pets does VCA Veterinary Emergency Service cater to?
VCA Veterinary Emergency Service primarily cares for cats and dogs.
What emergency veterinary services are offered by VCA Veterinary Emergency Service?
The hospital offers emergency care including acute illness, critical care, diabetic crises, poisoning care, respiratory, severe illness, traumatic injury care, as well as diagnostic imaging such as CT scans, ultrasound, and endoscopy.
Where is VCA Veterinary Emergency Service located?
It is located at 3710 East Racine Street, Janesville, WI 53546, USA.
What payment methods are accepted at VCA Veterinary Emergency Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I contact VCA Veterinary Emergency Service by phone?
You can reach them at their local phone number +1 608-314-3510 or main phone number +1 608-302-6072.
Does VCA Veterinary Emergency Service have an online presence?
Yes, you can visit their website at https://vcahospitals.com/veterinary-emergency-service-janesville or their Facebook page at https://www.facebook.com/vcavesvsc.
Are there notable medical facilities near VCA Veterinary Emergency Service that customers might visit?
Nearby medical facilities include SSM Health at Home and St. Mary's Janesville Hospital, which can be useful for pet owners seeking health care services or emergency options close by.
How can visiting nearby places like Janesville DMV assist customers of VCA Veterinary Emergency Service?
Customers visiting the VCA Veterinary Emergency Service can conveniently access Janesville DMV for vehicle-related services, making it efficient to handle personal errands in the same area.
What logistics and supply services are near VCA Veterinary Emergency Service that local businesses or customers might use?
Nearby logistics and supply services include Hagen Johnson Trucking, Go-Green Packaging, and Castle Metals, which may be helpful to customers or businesses in the area requiring freight, packaging, or metal supplies.