Verizon

Reviews

• AC

  Andrew Colbeth

  Dec 27, 2025
  5.0
  Worked with Emmanuel this morning in the store upgrading my phone. Very helpful and listened and helped me figure the best move. Feel safe doing business here. I’d give him 10 stars if I could.
• MM

  Mike M

  Dec 11, 2025
  1.0
  Verizon data in this area is super slow in Hudson, WI. Don't go to the store and get service. Their service is ridiculous.
• SA

  Stephen Arnold

  Dec 6, 2025
  1.0
  Attempted to come into the store yesterday, December 5th, at 6:15pm. Online hours say it's open until 7pm. The lights were off, gate closed over the front door, and an empty parking lot. Today, December 6th, I have attempted to call the store to confirm their hours. Three calls and not a single one has been answered. Does anybody actually work here?
• DS

  Destinee Strawn

  Dec 5, 2025
  5.0
  I can't say enough good things about Bobby! My partner's phone was completely busted, and we were worried about losing all the data on it. Bobby was super professional, really friendly, and clearly knew his stuff. He explained everything he was doing in a way we could actually understand, and he fixed the phone way faster than we expected. Plus, the price was totally fair. If you need phone repairs, skip the other places and just go straight to Bobby. Seriously, he's the best!
• KL

  Kjell Luetschwager

  Nov 22, 2025
  5.0
  I want to thank Alyxandria at the Hudson Verizon store for helping my husband and I fix an issue from Minnesota State Fair. I was due for an upgrade and decided to see if there was any State Fair deals. The was contracted out by an authorized dealer, called Cellular Sales. It was just going to be me, but then we added my husband and brought his number over. We were then told by the representative that if we did 4 lines, our bill would be the same or less as what him and I were paying separately. So we said sure, who doesn't want to save money. Since they were an authorized dealer of Verizon, they could offer specials that corporate couldn't. We went through getting new phones, and paid our sales tax for the items. We were told that our first bill would be $775 and the next bills would be less. Our second bill was $287 and we were satisfied. I received our bill for November and saw that it was $388. I was shocked that it went up. I called customer service to see what was going on and told her what we were told at the Minnesota State Fair from the third party. She said she was going to get the bill down as promised. She said she was going to sumbit a complaint against Cellular Sales. I was going to pay the bill on the 21st, and saw that nothing changed. I called back and was told the credit department denied the lower bill as promised by the representative. I ultimately asked if I could bring back the two unused phones and cancel the other lines that were not being used. She said yes, that should help bring down the cost. I made an appointment with Hudson Verizon store and met with Alyxandria. When telling her the issue, I didn't mention that we did this at the Minnesota State Fair. One of the first questions she asked me was if this was done at the Minnesota State Fair, I said yes. She reassured me that we were not the only ones dealing with this stuff from the fair. She and her staff then proceeded to help us fix the problem. I did give her copies of our paperwork from Cellular Sales. My husband and I left happy and will continue to do business with Verizon. Please help me in giving Alyxandria and her team many thanks and recognition in customer service. People like her are the reason I still am with Verizon.

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