Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Eau Claire, WI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
398 reviews
5 stars
342
4 stars
16
3 stars
6
2 stars
8
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Tyler, Doug, and Bryce.
Sales Practices
Several reviews highlighted concerns about upselling and hidden fees, with some customers feeling pressured to purchase unnecessary accessories or plans.
Efficiency
Customers appreciated the quick service and efficiency in handling transactions, although some reported long wait times during busy periods.
Mixed Experiences
While many had positive experiences, there were notable complaints about poor service from specific employees and issues with billing.
- DDDennis DenkDec 24, 20255.0Carmine was EXCELLENT to work with👍
- TBTrevor BeginDec 16, 20255.0Staff were very friendly, efficient and easy to work with
- KOKristopher OlsonDec 2, 20255.0Tyler was awesome. Helped us get our phones set up and logged back into our emails. He was fast and made it seamless as possible. I wish I could take him with home us!
- NNNbauerDec 1, 20251.0Was charged the activation fee in store and on my next bill. Had to spend almost 2 hours on phone with verizon due to lack of people and being on hold before it was fixed. Tv package was added even though i repeatedly said i didn't want it. They had a bundle package for accessories. I asked repeatedly how much it was and was told i get $40 off if i get it all. It was about $130 per phone. Was sold a case that i was told would work on a magnetic holder i have in my vehicles, it doesn't. When i questioned the bill in store i was told taxes......good thing i looked at the invoice when i got home.
- KCKYLE CzerniakNov 12, 20251.0Horrible experience with Chris. He failed to finish our phone transfers and sent us home with non working phones. Beyond that he added several accessories to my wifes phone totaling near 200 dollars. Please note that buying a new phone and getting set up on a family plan took me personally 12 hours over two days inside Verizon stores to accomplish a task they seemingly do daily. Not to mention another hour on the phone at home disputing my new $300 family plan bill that Chris sent us out the door with after checking his sales numbers and informing us he only dropped one spot today. When attempting to file a complaint with the store manager Chad I was told it is the reps job to upsell the customer. There was no apology of the time wasting that occurred, And I assume nothing will be done about the formal complaint. This store is only trying to extract every dollar out of their customers as possible. Stay far far away from this store on Clairemont ave. I recommend you go Joel at the Hastings way location. He is honest and considerate.
Frequently Asked Questions About Verizon
What products does Verizon in Eau Claire, WI offer?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon at 909 W Clairemont Ave?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Verizon offer in-store pickup options?
Yes, Verizon provides in-store pickup service for customer convenience.
Which payment methods are accepted at this Verizon location?
Verizon accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon store?
Yes, the Verizon store offers free Wi-Fi for customers.
Does Verizon Eau Claire support multiple languages?
Yes, services are available in both English and Spanish.
How can customers schedule an appointment or manage their Verizon services?
Customers can use the 'My Verizon' app available on the Apple App Store or access scheduling links online.
What nearby places can I visit before or after shopping at Verizon?
Nearby places include Starbucks for coffee, Chipotle Mexican Grill and Jimmy John's for fast food, and Great Clips for haircuts.
Are there nearby medical facilities around the Verizon store?
Yes, the Marshfield Clinic Eau Claire Brain and Spine Institute and Sacred Heart Hospital are nearby for medical needs.
What other technology stores are close to the Verizon location?
Nearby technology and mobile phone stores include another Verizon location, an AT&T Store, and Victra - Verizon Authorized Retailer.