Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Eau Claire, WI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
392 reviews
5 stars
337
4 stars
16
3 stars
6
2 stars
8
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Doug, Bryce, and Ameer.
Store Experience
Customers appreciated the efficient service and quick assistance, often noting minimal wait times and a welcoming atmosphere.
Product Knowledge
Staff members were frequently described as knowledgeable about products and services, providing valuable information without being pushy.
Mixed Reviews
While many had positive experiences, some customers reported negative interactions, particularly with management and issues related to billing and service.
Long-Term Loyalty
Several reviews highlighted long-term customer loyalty, with many stating they have been returning to this store for years due to consistent good service.
- KCKYLE CzerniakNov 12, 20251.0Horrible experience with Chris. He failed to finish our phone transfers and sent us home with non working phones. Beyond that he added several accessories to my wifes phone totaling near 200 dollars. Please note that buying a new phone and getting set up on a family plan took me personally 12 hours over two days inside Verizon stores to accomplish a task they seemingly do daily. Not to mention another hour on the phone at home disputing my new $300 family plan bill that Chris sent us out the door with after checking his sales numbers and informing us he only dropped one spot today. When attempting to file a complaint with the store manager Chad I was told it is the reps job to upsell the customer. There was no apology of the time wasting that occurred, And I assume nothing will be done about the formal complaint. This store is only trying to extract every dollar out of their customers as possible. Stay far far away from this store on Clairemont ave. I recommend you go Joel at the Hastings way location. He is honest and considerate.
- ABAlice BatesNov 4, 20255.0I went into the Verizon on clairemont and Tyler was amazing. He helped me file a claim on a lost phone and get a new one within 2 days. Thank you!!!!
- TDTerese DaigleSep 28, 20255.0Brent was amazing. Our family of five needed to upgrade and he stayed late to make sure that every phone had updated and the transfers were completed. He was friendly and personable and we thoroughly enjoyed our time there. 😊
- MBMom BSep 2, 20255.0Version store on Clairemont-easy access, quickly waited on, cared about service. Chris was great to work with.
- DHdeandra hogeboomAug 26, 20251.0Went in to return a device within the 30 days of purchase and was treated like trash by the SUPERVISOR! Never have I ever felt so humiliated. If you cannot handle being a decent human being then don’t work in the customer service field.
Frequently Asked Questions About Verizon
What products does Verizon in Eau Claire, WI offer?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon at 909 W Clairemont Ave?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Verizon offer in-store pickup options?
Yes, Verizon provides in-store pickup service for customer convenience.
Which payment methods are accepted at this Verizon location?
Verizon accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon store?
Yes, the Verizon store offers free Wi-Fi for customers.
Does Verizon Eau Claire support multiple languages?
Yes, services are available in both English and Spanish.
How can customers schedule an appointment or manage their Verizon services?
Customers can use the 'My Verizon' app available on the Apple App Store or access scheduling links online.
What nearby places can I visit before or after shopping at Verizon?
Nearby places include Starbucks for coffee, Chipotle Mexican Grill and Jimmy John's for fast food, and Great Clips for haircuts.
Are there nearby medical facilities around the Verizon store?
Yes, the Marshfield Clinic Eau Claire Brain and Spine Institute and Sacred Heart Hospital are nearby for medical needs.
What other technology stores are close to the Verizon location?
Nearby technology and mobile phone stores include another Verizon location, an AT&T Store, and Victra - Verizon Authorized Retailer.