Verizon

Reviews

• BK

  Ben Kacheris

  Oct 17, 2025
  1.0
  AWFUL! It took 7 months and 47 million phone calls to get my rebate gift cards from switching over. Then im told I cant use my gift cards to pay the Verizon Visa card I had to get to save $60/ month on my bill. Verizon is by far the worst company I've ever worked with. They like to put you on hold and then just hang up. The store in Oconomowoc IS NOT a corporate store so they can't do anything to adjust your bill. Im switching back to AT&T asap.
• JM

  Jeanne Motzel

  Sep 26, 2025
  5.0
  UPDATE: After posting a review of my unpleasant experience at the Delafield Verizon store last week, I received a call from the store’s senior manager, who was extremely pleasant and helpful. She was not in the store when it happened. She apologized for the treatment I had received and offered me a credit that more than reimbursed me for the costs I incurred. The follow up was a happy surprise and greatly appreciated! The battery is failing in my $1,000 Galaxy S24+ phone that is only 39% paid off through Verizon. The phone is just over a year old. While concerning, I wasn’t worried because I pay for the INSURANCE! I visited the Delafield store expecting customer service to either fix the phone or replace it. That didn’t happen. First, I was told that I should use Facebook less. Snarky is the new customer service. I was told they couldn’t do anything for me until I took my phone to a third-party business to see if they could repair it. The first available appointment was MORE THAN TWO WEEKS OUT. If the repair place couldn’t fix the battery, THEN they would replace my phone. If I didn’t want to wait, I could pay $50 and they would ship a reconditioned, like-new phone to me the next day. I’ve been a loyal Verizon customer for more than 25 years. The “customer service” was not helpful. The assistant manager was rude. I was told what they offered was better than having to pay for a new phone. When I suggested maybe I should take my business elsewhere, she said I’d still have to pay for the phone. I wonder if Verizon is aware of how their employees are treating their customers.
• DN

  Daniel Nelson

  Jun 26, 2025
  1.0
  Went with a quick 5-10 min question. Was told there would be a 30min wait. Cool, no problem. Ended up waiting for an hour. There were employees standing around doing nothing. Was not given any update, and no one spoke to me, beyond the initial time estimate. Super irritating, all I needed was like 5 minutes.
• BG

  Bradley Griswold

  Jun 19, 2025
  1.0
  Coverage is terrible, Stay away if you live in southern WI
• SL

  S L

  Aug 5, 2021
  5.0
  Everybody that works here is so nice. Shout out to Chris for his charming personality and niceness! Thanks for your help!

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