Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Appleton for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
333 reviews
5 stars
138
4 stars
49
3 stars
28
2 stars
22
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were described as rude and unhelpful.
Staff Knowledge
Several reviews highlight knowledgeable staff members who provided excellent assistance, but there are also complaints about employees lacking the necessary knowledge to resolve issues.
Long Wait Times
Many customers reported long wait times for service, often exceeding 30 minutes, leading to frustration and dissatisfaction.
Sales Practices
Customers expressed concerns about sales tactics, including misleading promotions and pressure to purchase additional services or products.
Store Management
Reviews indicate issues with store management, including disorganization and a lack of attention to customer needs, contributing to negative experiences.
- BWBeth WilsonNov 12, 20255.0Had amazing service and help from Grace, will be returning when it's my husband's turn to upgrade his phone
- DKDaniel KorytkowskiOct 19, 20252.0The people are overall helpful and kind, but I find the sales people but the phones are obnoxious and so are the underhanded tactics (relevant to phones). Had a broken phone with no choice but the buy a phone there since my service is here. Bought a Motorola for X price. Unlocked versions online are the same price. After 60 days phone was unlocked from the carrier but found out I couldn't change services to ATT network because the phone is actually -V version which is exclusive to Verizon. Why? Why would you do this? It's so shady and garbage. Anti competitive and disgusting. This review is for all of Verizon but this store sells it too. So now I gotta eat the cost of a phone to swap carriers. Not to mention Verizon is very expensive even under a multi line plan with limitations. I'm disappointed.
- DBDom BreedloveOct 18, 20251.0Got charged a late fee every month even though I paid my phone bill a week early. When I brought it in they said they didnt know how to fix it but it shouldn't happen anymore. Then I came in to just pay off my phone and cancle my plan, been sitting here for well over two hours just to pay a phone off and still can't seem to do that either. None of the employees seem to know how to do anything. Worst store imaginable.
- ESEvan StegerOct 16, 20255.0I only go to two locations anymore. This one and Manitowoc. The service at these two locations are by far the best. Other locations are a pain and make you feel like you are an inconvenience. Not these locations. Plus these two locations usually have the new stuff in stock without having to order in.
- KBKatrina BartellOct 14, 20255.0I can’t say enough great things about my experience at Verizon and especially about working with Chelsea! She is incredibly knowledgeable and goes above and beyond every time I stop in. Chelsea truly thinks outside the box and always finds solutions that work perfectly for my business account. Her professionalism, attention to detail, and genuine care for her customers are unmatched. I’m beyond impressed with her customer service — she makes managing my business needs with Verizon an absolute pleasure. Highly recommend asking for Chelsea!
Frequently Asked Questions About Verizon
What products and brands does Verizon Appleton offer?
Verizon Appleton offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the operating hours of Verizon Appleton?
Verizon Appleton is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Can I schedule an appointment to visit Verizon Appleton?
Yes, you can schedule an in-store appointment online through their website or the My Verizon app.
Does Verizon Appleton offer order pickup and delivery options?
Yes, they offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of services does Verizon Appleton provide?
Services include mobile plans, wireless internet plans, and voice plans suitable for personal or business needs.
What payment methods are accepted at Verizon Appleton?
They accept pay by check, debit card, and mobile NFC payments, and do not require cash-only transactions.
Is there free Wi-Fi available at Verizon Appleton store?
Yes, the store provides free Wi-Fi for customer convenience.
Are there any nearby places to grab a meal or coffee before or after visiting Verizon Appleton?
Nearby dining options include Cold Stone Creamery, Jimmy John's, Starbucks, Hunt Brothers Pizza, McDonald's, and Tom's Drive In where customers can enjoy food and drinks before or after their visit.
How can nearby financial services and ATMs benefit Verizon Appleton customers?
Customers can conveniently access financial services at Fox Communities Credit Union, US Bank, and nearby ATMs like LibertyX Bitcoin ATM and The Exchange Network when visiting the Verizon store.
Are there any retail or convenience stores near Verizon Appleton for additional shopping needs?
Yes, Target Appleton East and Walgreens are nearby for retail and pharmacy needs, while MotoMart offers convenience items and fuel, making it easy to combine errands with your Verizon visit.