Verizon

4.5
266 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Walla Walla, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
410 N. Wilbur Avenue, Walla Walla, WA
99362, United States

Hours

Reviews

4.5
263 reviews
5 stars
209
4 stars
21
3 stars
9
2 stars
5
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees like Joe, Vanessa, and Drew.

Efficiency

Several reviews highlighted the quick service and efficient handling of customer needs, although some customers experienced long wait times due to understaffing.

Product Knowledge

Customers appreciated the staff's expertise and ability to explain products and services clearly, contributing to a positive shopping experience.

Mixed Experiences

While many customers had positive interactions, some reported issues with service consistency and unresolved problems, particularly regarding billing and follow-up support.

Store Environment

The store was generally described as clean and welcoming, but there were complaints about understaffing and long wait times during busy periods.
  • JD
    Julie Doty
    Oct 8, 2025
    5.0
    Kesha was the best at helping me navigate the new phone process and Joe at getting us a better plan. I would highly recommend going and seeing them with your Verizon needs!
  • CR
    Carley Rife
    Sep 24, 2025
    5.0
    Amazing customer service! After a billing complication that had been months of endless calls, the staff on Wilbur came in and saved the day! Thank you!
  • JP
    Jesus Perales
    Sep 4, 2025
    5.0
    Very friendly and professional job
  • KM
    Kim McGowen
    Aug 23, 2025
    5.0
    My shopping experience was great! I came in with a broken phone and a bad mood. I left with a new phone, 2 new friends, and a much happier attitude. Thank you for the VIP treatment. My needs were quickly met, within my budget, and with a thorough explanation of my new equipment and some great user tips. Thanks again!
  • SF
    Steve Fleenor
    Aug 20, 2025
    5.0
    We received great setting. The going lady was extremely helpful and answered all of our questions. We enjoyed our interaction with her.

Frequently Asked Questions About Verizon

What types of products can I find at Verizon in Walla Walla?

Verizon in Walla Walla offers a full range of wireless devices including smartphones, tablets, home internet, smartwatches, accessories, and device protection.

What brands does the Verizon store in Walla Walla carry?

The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, and JLab.