Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Walla Walla, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
263 reviews
5 stars
209
4 stars
21
3 stars
9
2 stars
5
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees like Joe, Vanessa, and Drew.
Efficiency
Several reviews highlighted the quick service and efficient handling of customer needs, although some customers experienced long wait times due to understaffing.
Product Knowledge
Customers appreciated the staff's expertise and ability to explain products and services clearly, contributing to a positive shopping experience.
Mixed Experiences
While many customers had positive interactions, some reported issues with service consistency and unresolved problems, particularly regarding billing and follow-up support.
Store Environment
The store was generally described as clean and welcoming, but there were complaints about understaffing and long wait times during busy periods.
- JDJulie DotyOct 8, 20255.0Kesha was the best at helping me navigate the new phone process and Joe at getting us a better plan. I would highly recommend going and seeing them with your Verizon needs!
- CRCarley RifeSep 24, 20255.0Amazing customer service! After a billing complication that had been months of endless calls, the staff on Wilbur came in and saved the day! Thank you!
- JPJesus PeralesSep 4, 20255.0Very friendly and professional job
- KMKim McGowenAug 23, 20255.0My shopping experience was great! I came in with a broken phone and a bad mood. I left with a new phone, 2 new friends, and a much happier attitude. Thank you for the VIP treatment. My needs were quickly met, within my budget, and with a thorough explanation of my new equipment and some great user tips. Thanks again!
- SFSteve FleenorAug 20, 20255.0We received great setting. The going lady was extremely helpful and answered all of our questions. We enjoyed our interaction with her.
Frequently Asked Questions About Verizon
What types of products can I find at Verizon in Walla Walla?
Verizon in Walla Walla offers a full range of wireless devices including smartphones, tablets, home internet, smartwatches, accessories, and device protection.
What brands does the Verizon store in Walla Walla carry?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, and JLab.
What services are available at the Verizon store?
Services include new lines, upgrades, new devices, and accessories sales.
What are the store hours for Verizon in Walla Walla?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Can I pick up my online order at the Verizon store in Walla Walla?
Yes, the store offers in-store pickup for orders.
What payment options are accepted at the Verizon Walla Walla store?
They accept various payment methods including American Express, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon Walla Walla offer any special programs like device recycling or support for the LGBTQ community?
Yes, the store offers electronics recycling and welcomes LGBTQ customers.
How can I get to Verizon Walla Walla if I'm using local transit or nearby landmarks?
Verizon is located near familiar landmarks such as Papa Murphy's pizza restaurant, Banner Bank, and Shell gas station, making it easy to find when visiting downtown Walla Walla.
What nearby places can I visit before or after shopping at Verizon Walla Walla?
You can enjoy local favorites like Papa Murphy's for pizza, Starbucks for coffee, or visit JOANN Fabric and Craft Stores for arts and crafts supplies.
Are there other services close to Verizon Walla Walla that might be convenient for customers?
Yes, nearby services include Albertsons Pharmacy for prescriptions, Speed Wash Self Services Laundry, and Western Union for money transfer services.