Many customers praised the staff for their caring and compassionate treatment of pets, especially during difficult situations.
High Prices
Numerous reviews highlighted concerns about the high costs of services, with some feeling that the pricing was excessive or not transparent.
Mixed Experiences
Feedback varied significantly, with some customers expressing satisfaction with the care received, while others reported negative experiences and dissatisfaction with service.
Customer Service Issues
Several reviews mentioned poor customer service, including difficulties in scheduling appointments and unhelpful responses from staff.
Quality of Care
While many customers appreciated the quality of veterinary care, some expressed concerns about misdiagnoses and the perceived focus on profit over pet welfare.
AI
Alex Ivanov
3 days ago
2.0
Super Expensive.
We took our cat in who hasn’t had any issues in 4 years because we assumed he needed deworming. They gave us a dewormer that caused blood in his stool, when we called them back they said it’s not abnormal for the first 48 hours. It stopped and then started up again a couple days later- when I called them back they told me it would be $130 for them to look at him and another $85 to check his stool sample. These lives will not include any treatment whatsoever but that’s the starting price to just find out why the dewormer they gave him has these effects and of course additional cost for any treatment afterwards.
At this point not only are we scared to take him back here but scared of taking him to any vet, worried they’ll keep our poor guy sick as long as we keep paying.
He has been dewormed by a different clinic before and has never had any issues with other dewormer btw.
AH
Alisa Hauser
Nov 12, 2025
3.0
3.5 stars
I would have given five stars until my dog was given a 16 mg pill of Apoquel that was labeled on the bottle as a 3.6 mg pill.
He took the larger dosage (more than 4x the normal and geared for a 60-80 lb dog vs his weight of 18 lbs) for 4.5 days and now four days after stopped taking it, still has diarrhea and is not acting 💯 like himself.
While mistakes happen, we are all human, given that the rates here are much more expensive than other places and there seems to be enough staff, I am disappointed there are not more checks and balances when giving medicine.
They were able to promptly give him blood tests and an exam after it was determined he was overdosed and also showed me it would cost around $1000. I asked to please ensure I would not be charged for any of that and they did not charge me for that and were able to reimburse me for the poison control case that was opened.
The front staff is very friendly and compassionate as were all the doctors my dog saw while a patient here for a couple of years.
Dr. Hicks was especially empathetic and kind to my dog.
If you do become a patient here, always double check the medicine and if a pill looks larger than usual, question it ASAP. I regret that I thought the pill might be a generic or have a new look and blindly trusted..
LM
Lori Moss
Oct 30, 2025
5.0
They have been taking wonderful care of all of my animals since 1987!
JG
Jenny Gager
Oct 29, 2025
4.0
All of the staff were great from the front desk, the tech, the vet. The atmosphere is nice. I did use the free 1st exam coupon. I agreed to vaccinate my cat since he was due. thats where they make up for the free exam. His fvrcp and rabies booster came to $144 I agreed even though I knew that was really really steep for 2 vaccines. I'm hoping to have a good relationship with them for care he may need in the future, but that pricing is definitely going to stick with me.
ST
Susan Ternyey
Oct 18, 2025
5.0
Great calm, caring, gentle place and staff. You can get payment plans, vet insurance, autoscheduled care, etc. Found a lost cat, so took him in for care, after verifying no chip or way to identify who he belonged to. The vet examined and gave input on his state of health, probable age, and recommended treatment plan, all expenses clearly printed out and gone over. No pressure, just info and recommendations. Not all needs done immediately or at once. They chipped him, numbing the spot first so as to make it as least uncomfortable as possible, vaccinated him, trimmed nails.
Frequently Asked Questions About VCA East Mill Plain Animal Hospital
What are the regular operating hours of VCA East Mill Plain Animal Hospital?
The hospital is open Monday through Friday from 7:00 AM to 7:00 PM, and Saturday from 8:00 AM to 5:00 PM. It is closed on Sundays except every other Sunday when it is open from 8:00 AM until 5:00 PM.
What types of pets does VCA East Mill Plain Animal Hospital treat?
They provide care for a variety of animals including dogs, cats, birds, reptiles, small mammals like rabbits and ferrets, pocket pets, and even pot-bellied pigs.
Which veterinary services are available at VCA East Mill Plain Animal Hospital?
Services include annual pet check-ups, dental care, parasite control, microchipping, spay and neuter, vaccinations, surgery, diagnostic services like MRI and CT scans, and more specialized care such as pain management and senior pet wellness.
Is VCA East Mill Plain Animal Hospital accredited or associated with any veterinary organizations?
Yes, it is associated with the American Animal Hospital Association (AAHA), which ensures high standards of veterinary care.
Where is VCA East Mill Plain Animal Hospital located?
It is located at 416 NE 112th Avenue in Vancouver, Washington, 98684, USA.
Does VCA East Mill Plain Animal Hospital offer any special promotions for new clients?
Yes, new clients can receive a free first exam coupon by visiting their website.
Can you recommend nearby places to visit after a veterinary appointment at VCA East Mill Plain Animal Hospital?
After your visit, you might want to check out Oscar's Bar & Grill or The Offramp Sports Bar & Grill for a meal or drinks. If you're interested in beauty and wellness, Lush Skin Studio and Waxing Etc are nearby.
Are there nearby transit or landmarks that can help me find VCA East Mill Plain Animal Hospital?
Yes, the hospital is near the landmark Avila on 112th, which can help you easily locate the area.
What are some business services or professional offices located close to VCA East Mill Plain Animal Hospital?
Nearby you will find various professional services including real estate agents like Better Homes & Gardens Real Estate, financial services such as Merchant Venture Pay, and legal services like Mills Law Firm and Divorce Lawyers for Men.
How can I contact VCA East Mill Plain Animal Hospital?
You can call them at their main phone number +1 360-975-4953 or their local phone +1 360-892-0032. More information is available on their website.