Verizon

4.6
307 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Tukwila, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
988 Southcenter Mall, Tukwila, WA
98188, United States

Hours

Reviews

4.6
307 reviews
5 stars
266
4 stars
15
3 stars
5
2 stars
0
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting individuals like Miguel, Maddie, and Santana for their exceptional service.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, citing poor service and lack of acknowledgment from staff during busy times.

Store Operations

Several customers expressed frustration with store hours and operational issues, including being closed during posted hours and long wait times.

Sales Practices

There were complaints about unclear pricing and upselling tactics, with some customers feeling misled about costs associated with their purchases.
  • MA
    Midnight Sui Generis (BJH of Horsin Around)
    Dec 21, 2025
    5.0
    Tyler & Mana were amazing today! Thank you two for your help. Also love that Tyler was so handsome and kind despite being named Tyler. Not all Tylers. This Tyler is the GOAT (greatest of all Tylers)
  • KP
    Kiet Pham
    Dec 20, 2025
    5.0
    Christian (and later Nathaniel) was extremely helpful and attentive. He helped me figure out my cellular connection issues.
  • CA
    Charolin Alberto
    Dec 10, 2025
    5.0
    Miguel at Southcenter was absolutely patient and kind with assisting with my concerns on my membership with Verizon. I’ve been with Verizon for about 9 years now and they always treat their customers as family. Come check them out! Best Verizon team!
  • V1
    Vegas 10
    Dec 6, 2025
    5.0
    Miguel was the Best. Very knowledgeable and assertive w/ helping me find what I needed. 5 star service.
  • JJ
    Jenny J
    Dec 6, 2025
    5.0
    We were helped by Mana today who was so kind and helpful! Would come back just to chit chat with him again. Thank you!

Frequently Asked Questions About Verizon

What products and brands does Victra — Verizon Authorized Retailer in Tukwila offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection from brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What services can customers expect at Victra in Southcenter Mall?

Customers can get new lines, device upgrades, new devices, accessories, and enjoy in-store pickup services.