Verizon

4.5
268 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Spokane, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
12210 N Division St, Spokane, WA
99218, United States

Hours

Reviews

4.5
268 reviews
5 stars
217
4 stars
17
3 stars
6
2 stars
5
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Bear, Amber, and Chris.

Efficiency

Many reviews highlighted the quick and efficient service provided, with several customers noting that their transactions were completed in a timely manner.

Knowledgeability

Staff members were frequently described as knowledgeable about products and services, helping customers understand their options and troubleshoot issues.

Mixed Experiences

While many customers had positive experiences, some reported dissatisfaction with specific staff members who were perceived as rude or unhelpful.

Store Environment

The store was generally described as clean and well-stocked, contributing to a pleasant shopping experience.
  • SH
    Sandra Hall
    Oct 6, 2025
    5.0
    Kyle and Keelan are number one in my book.!
  • JS
    Julie Snyder
    Oct 6, 2025
    5.0
    Amber was wonderful! She was very knowledgeable and efficient!
  • HJ
    Heidi Johnson
    Sep 26, 2025
    4.0
    Smooth transaction
  • CP
    Curtis E Palmer
    Aug 30, 2025
    5.0
    Prompt, fast and courteous service!
  • RE
    Ryan Engen
    Jul 11, 2025
    5.0
    Been to dozens of different phone and internet carrier stores all over the world and never encountered a team so committed to customer service as these guys. They take the time to go over everything and make sure you’re heard and needs met. Special shout out for Amber E, who is top notch. The manager of the store Keelan was on top of things and helped troubleshoot. And “Bear” helped me navigate a very unhelpful AI bot to get something fixed with my account. Great service!!!

Frequently Asked Questions About Verizon

What products and brands are available at the Verizon store on 12210 N Division St in Spokane?

The store offers a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What services does the Verizon Authorized Retailer provide at the Spokane location?

They provide services such as new lines, upgrades, new devices, and accessories, with knowledgeable store consultants to assist customers.