Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderCellular Sales
Verizon provides personalized customer service. Shop smartphones, tablets, plans, and connected devices at the Spokane location at 4306 S Regal St. Get technical advice, a free plan analysis, or just pay your bill. We’re here to help!
Location
Hours
Reviews
3.8
156 reviews
5 stars
86
4 stars
24
3 stars
9
2 stars
5
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness while others were criticized for being unprofessional and unhelpful.
Staff Knowledge
Several customers noted that while some staff members were knowledgeable, others lacked basic product knowledge and problem-solving skills.
Store Experience
Customers reported long wait times and inconsistent service quality, with some expressing frustration over being ignored or receiving inadequate assistance.
Billing Issues
Numerous complaints about billing errors and lack of resolution, leading to dissatisfaction with the overall service.
Positive Interactions
Despite negative experiences, many customers highlighted specific employees who provided excellent service and resolved issues effectively.
- JBJanelle Burnham4 days ago5.0I had to get my lost phone replaced in a pinch and Joe walked me through several options that would meet my needs. He was very professional and compassionate through my frustrating situation. Thanks, Joe!
- ECEdna CampJan 2, 20265.0Ray S. was excellent! We purchased new phones and accessories. He was helpful, patient, kind and not pushy. We got everything completed in a timely and positive Visit.
- DHDave HewesJan 1, 20264.0Raymond and team were helpful and thorough in accepting my product return and refund.
- TTTabithaDec 22, 20255.0Shout out to Claudia at Grand Blvd for being patient, consistent, and persistent in helping me resolve messaging issues with my phone. Thanks for sticking it out with me! This girl deserves a raise! Keep up the good work! 10/10 stars!
- MSMarlo SchofieldDec 20, 20255.0Thank you Ray for taking care of my trade in issue with ease. My problem finally solved within minutes and quickly reflected to my bill. Ray also told me I had additional offers I was unaware of. Next time this will be my first stop for all my Verizon concerns! Visit Verizon on Regal for great service!