Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Spokane for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
762 reviews
5 stars
369
4 stars
121
3 stars
64
2 stars
56
1 star
152
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were reported as rude or unhelpful.
Wait Times
Many customers experienced long wait times, even with appointments, leading to frustration.
Billing Issues
Numerous complaints about unclear billing practices and unexpected charges, causing dissatisfaction among long-time customers.
Product Knowledge
Some staff demonstrated strong product knowledge and provided valuable assistance, while others were criticized for being unhelpful or misinformed.
Store Environment
The store environment received positive remarks for cleanliness and organization, but some customers felt the focus was more on sales than customer support.
- JGJohnathan GarnerNov 11, 20255.0Quick and easy
- KGKevin GulkeOct 27, 20255.0Quick service and good service
- JTJonathan TOct 15, 20251.0I'll start by saying that I have been a Verizon customer for 25 consecutive years, and I carry 7 mobile phone lines on my personal account. I online ordered/added an 8th line for my son and went into this store to pick up his new phone. I intended on adding a 9th phone line to my account while I was in this store because I was interested in getting myself a Google Pixel 4 watch. When greeted at the entrance inside the store I informed the employee that I was there to pickup a new phone I had ordered/added to my account, and that I was also interested in purchasing the Pixel 4 watch. She replied, "You can figure that out for yourself on the Verizon Mobile App." I was instantly done at that moment, I received the phone I ordered (which she dropped on the floor right in front of me) and I left. Fast forward to the next day, I went onto the Verizon Mobile App to order myself the Google Pixel 4 watch ("figure it out myself"), and stopped myself from purchasing the watch because of the money grabbing fees that I see. Sure, I can swallow the $40 dollar "activation fee", but Verizon has the audacity to charge a "$45.50 Equipment Purchase Fee". No, I'm not charging myself a purchase fee to make a purchase, which I'm being told by a Verizon employee to figure out for myself in the Verizon Mobile App. I still clearly remember the fantastic customer service I used to receive in the earlier days of Verizon, and it's what made Verizon thrive. What happened?
- SDShannon DecoteauSep 18, 20251.0****Update***** Well I went to sight and filled out the form and no surprise to me......I STILL HAVE NOT GOTTEN A RESPONSE ......I STILL HAVE A PHONE WITH SERVICE THAT DOES NOT WORK AND AS OF THE 3RD OF OCTOBER THE 30DAYS OF SERVICE I PREPAID TO HAVE WILL BE UP.....SO IF U COULD GIVE ZERO STARS I WOULD BECAUSE OWNER WAS QUICK TO RESPOND IN PUBLIC TO MY REVIEW BUT 5 DAYS LATER STILL HAS DONE NOTHING TO RESOLVE MY ISSUE OR CONTACT ME. Never been treated so horribly in my life. Called support on my phone they made me an apt at store i show up to store half hour before my apt time it is now 10 mins past my apt time when i checked in guy said 1 person ahead of me......since then 5 people have come in the store been helped and left but apparently because i have prepaid service i dont deserve to have my problem adressed. This is my first and last month doing business with verizon. Since i prepaid my service 2 weeks ago and it still is not working.....i will go with no phone before i ever go back to verizon. So disappointed....5 employees and nobody could or would help me reactivate my phone. I was told only manager could help me cause i am prepaid but manager checked me in 40 mins ago and helped 3 of the 5 people who walked in for assistance after my appointment time. I am beyond dissappointed
- LMLeo MajichSep 16, 20255.0While setting up my new phone I was astonished with the great customer service. Both workers, though overwhelmed, helped me trade in and set up my new iPhone in a short amount of time. I can confidently say that this was the best Verizon store experience of my life.
Frequently Asked Questions About Verizon
What products are available at the Verizon Spokane Northside store?
You can find the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, plus business cell phones, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon in Spokane Northside?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
How can I place an order or schedule an appointment at Verizon Spokane?
You can schedule an in-store appointment or place an order online through their website. Orders can be picked up in-store or shipped with free 2-day shipping and other delivery options.
Does Verizon Spokane offer in-store pickup and delivery?
Yes, Verizon Spokane offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What payment methods are accepted at Verizon Spokane?
Verizon Spokane accepts checks, debit cards, mobile NFC payments, and does not require cash-only payments.
What types of services does Verizon Spokane provide?
They provide mobile plans, wireless internet plans, and voice plans suitable for personal or business needs.
Are there nearby places where I can eat around Verizon Spokane?
Yes, nearby you can find Italian restaurants like Tomato Street, pizza places such as Little Caesars Pizza, sandwich shops like Quiznos, and coffee cafes including Hot Toddy's Coffee.
What nearby stores can I visit in Spokane for home improvement after shopping at Verizon?
You can visit Spokane Floor Trader, Floor Trader Outlet, and Cost Plus World Market for flooring, carpets, and home goods respectively, all located near Verizon Spokane.
Is there nearby recreational or fitness activity close to Verizon Spokane?
Warhorse Karate and Warhorse Karate • Jiu Jitsu are nearby martial arts clubs offering active life opportunities near the Verizon store.
Can I visit other mobile phone providers close to Verizon Spokane?
Yes, the AT&T store and AT&T retail location are nearby if you want to compare services or products while visiting the area.