Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Spokane for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
150 reviews
5 stars
81
4 stars
23
3 stars
9
2 stars
5
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for their helpfulness while others were criticized for being rude or unhelpful.
Staff Knowledge
Several customers noted that while some employees were knowledgeable and efficient, others lacked basic product knowledge and customer service skills.
Store Experience
Customers reported long wait times and inconsistent service quality, with some locations performing better than others.
Billing Issues
Numerous complaints about billing errors and lack of resolution, leading to frustration among customers.
Product Satisfaction
While many customers appreciated the products, there were complaints about upselling and receiving insufficient products compared to what was promised.
- RKRichard KimballOct 23, 20255.0I worked with Mel today and I had a great experience. She straightened some things out that I could not get clarity for using online help. Our account is now fixed and makes sense. Hopefully it stays that way. You're going places Mel!
- MLMichael LahertyOct 12, 20255.0Very helpful got me into Verizon home internet and a new iPhone 17 Pro
- DGDAKIS GAMERSep 2, 20255.0Hunter helped me out amazingly fast and got all my concerns handled and resolved big shout out and thanks to hunter give that man a raise.
- SWSuzanne WeathersAug 23, 20255.0Honestly, I dread having to call Verizon. Stopping by in this case for a new phone worked perfectly. Even when you think you know what you want, there's always a wrinkle. Thank you for your patience 🌻
- ESEmily StecklerAug 22, 20255.0I went into the store today to get an upgrade on my phone and add a line. Matthew had the most amazing customer service I’ve had in a while. He was beyond pleasant to work with and his demeanor was very calming. He explained everything I had questions on and took the time to break down my new plan and bill. I would be thrilled to work with him anytime I had a problem or question. Thank you Matthew.
Frequently Asked Questions About Verizon
What are the Verizon Spokane store's hours of operation?
The Verizon store in Spokane is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What 5G smartphones does Verizon offer at this Spokane location?
This Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for added convenience.
What delivery and pickup options does Verizon Spokane provide for online orders?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Which brands of mobile phones and devices are available at this Verizon store?
The store carries brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Spokane offer wireless internet and mobile plans?
Yes, Verizon offers a variety of mobile plans, wireless internet plans, and voice plans at this store.
Is free Wi-Fi available at the Verizon Spokane store?
Yes, free Wi-Fi is provided for customers inside the store.
Are there any cafes or restaurants near the Verizon store where I can grab a meal before or after visiting?
Nearby, you can enjoy meals at Laguna Cafe, known for American and Italian cuisine, or El Charrito for Mexican dishes.
Where can I find some refreshments or desserts close to the Verizon store?
Maggie Moo's, an ice cream shop, is nearby and a great spot for a sweet treat after your visit.
If I need relaxation or beauty services near the Verizon store, what options are available?
The Brow Room and Laser Lounge offers laser hair removal and medical spa services, and Mai Nails provides nail and beauty salon services nearby.