Verizon

4.5
305 reviews
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Business Details

2620 California Ave. Sw, Seattle, WA
98116, United States
(206) 430-1149
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Seattle, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2620 California Ave. Sw, Seattle, WA
98116, United States

Hours

Reviews

4.5
298 reviews
5 stars
247
4 stars
14
3 stars
3
2 stars
6
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting employees like Austin, Jacob, and Connor.

Staffing Issues

Several reviews mentioned long wait times and understaffing, especially during busy hours, which negatively impacted customer experiences.

Mixed Experiences

While many customers had positive interactions, there were notable complaints about inconsistent service and unresolved issues, particularly regarding billing and account management.

Knowledge and Efficiency

Customers frequently noted the staff's knowledge and efficiency in resolving issues and setting up devices, contributing to a generally positive shopping experience.

Store Management

Some reviews highlighted the store manager's efforts in providing excellent service, while others criticized the overall management and operational issues.
  • EM
    Elizabeth McLaughlin
    5 days ago
    5.0
    Connor was so helpful and explained everything thoroughly + got me up and running. Really appreciate his help!
  • JT
    Jon Ted
    Jan 2, 2026
    5.0
    Connor was amazing & transparent!!!! He needs a raise ASAP
  • CG
    Callye Gil
    Dec 28, 2025
    5.0
    Austin was wonderful and resolved my somewhat complicated issue quickly and ensured I had the best option. He made it much easier than I could have imagined. Thank you so much!
  • MC
    Maya Carvajal
    Dec 20, 2025
    5.0
    Austin was extremely helpful in upgrading our iPhone! We are excited to try out Verizon Home Internet and are thrilled to have a local store to go to for any of our phone and internet needs.
  • KL
    Kristen Lange
    Dec 20, 2025
    1.0
    I was defrauded and continue to be defrauded by this store and Verizon. They had an employee who added additional services and devices to my account and numerous others. They have failed to refund the over $500 I was illegally charged and Verizon has not done anything to fix the situation. Even though they know this fraud occurred. At this point, because Verizon won’t help, and the store cannot be called, I am filing a consumer protection complaint with the attorney general and invite anyone else who was defrauded to do so. Under rcw 19.86 they have violated the consumer protection act. I invite the store manager to contact me to fix the situation.
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Frequently Asked Questions About Verizon

What services does Victra — Verizon Authorized Retailer offer at the Seattle store?

Victra offers services including new wireless lines, device upgrades, new devices, and accessories at their Seattle location.

What brands of devices and accessories are available at this Verizon store?

The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Incipio.